Phoebe Cuppett
Columbus
Summary
Results-oriented professional with substantial experience in staff operations and customer service management. Demonstrated ability to train and mentor teams, optimize inventory control, and resolve customer concerns effectively, contributing to a positive business environment.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Pizza Cottage
Circleville, OH
07.2021 - Current
- Assisted in the recruitment, hiring, and onboarding process for new employees.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw scheduling and labor management to maintain adequate staffing during peak hours.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes
Childcare Assistant
YMCA Daycare
Circleville, OH
11.2019 - 03.2022
- Monitored child behavior, providing guidance and support to encourage positive interactions among peers.
- Assisted in training new staff on childcare protocols.
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained accurate records of attendance, incident reports, and daily logs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
No Degree - Early Childhood Education
Ohio University
Lancaster, OHHigh School Diploma -
Teays Valley
Ashville, OH05-2020
Skills
- Staff/Operations management
- Inventory control
- Customer service management
- Leadership
- Communication
- Proficient in Microsoft Office
Timeline
Assistant General Manager
Pizza Cottage
07.2021 - Current
Childcare Assistant
YMCA Daycare
11.2019 - 03.2022
No Degree - Early Childhood Education
Ohio University
High School Diploma -
Teays Valley