Phoebe Dafnis
Fremont,IN
Summary
Experienced front desk receptionist and patient registrar with strong skills in appointment scheduling, accuracy of work, and effective communication. Proven ability to manage sensitive information and maintain a professional atmosphere while ensuring exceptional patient experiences.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Front Desk Receptionist
The Neurology Center
Fremont, MI
11.2014 - Current
- Greet patients and visitors warmly to create a welcoming atmosphere.
- Manage appointment scheduling using electronic health record systems efficiently.
- Answer phone calls promptly, addressing inquiries and directing calls appropriately.
- Process patients’ demographic and insurance information to ensure a smooth process of billing for their services.
- Fulfill record requests from insurance companies and other doctors’ offices.
- Keep a cool head in high pressure moments with patients who may be struggling.
- Maintain an organized front desk area, ensuring a professional environment at all times.
- Manage incoming and outgoing mail, courier services, faxes and other correspondence.
- Work with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserve office security by following safety procedures and controlling access via reception desk.
- Handle sensitive information in a confidential manner.
- Process patient payments and maintained accurate financial records securely.
- Provide information about neurology services to educate patients on available options.
- Provide administrative support such as filing documents, photocopying and scanning materials.
Patient Access Registrar
Cameron Hospital
Angola, IN
01.2019 - 03.2020
- Verified patient information and insurance details for effective registration.
- Facilitated patient check-in processes to ensure efficient service delivery.
- Collected co-payments and managed billing inquiries as needed.
- Educated patients on hospital policies and procedures during registration.
- Handled sensitive patient data with confidentiality and compliance standards.
- Utilized electronic health record systems to maintain accurate patient records.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Prepared daily reports which included tracking of registrations, cancellations, no-shows.
- Attended weekly meetings with team members discussing new policies and procedures related to access services.
- Answered incoming calls from patients or providers in regards to registration questions or issues.
- Collaborated with other departments to ensure proper documentation was received prior to registering a patient.
- Monitored patient flow within the department and communicated any delays to management staff.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
- Ensured all patient registration forms were completed accurately and efficiently.
- Provided support to other departments within the organization such as billing or collections when needed.
- Utilized multiple systems such as EMR and EHR software programs for entering data related to patient demographics.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Greeted patients and visitors in a professional manner, providing assistance as needed.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Communicated with patients with compassion while keeping medical information private.
Education
Homeschooled
Fremont, INSkills
- Appointment scheduling
- Electronic health records
- Patient intake processing
- Billing
- Customer service
- Confidentiality compliance
- Health insurance verification
- Patient education
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Professional demeanor
- Call routing
- Scheduling appointments
- Package and mail receipt
- Data entry
- Phone etiquette
- Office organization
- Document management
- Appointment confirmation
- Filing and sorting
- Data confidentiality
References
References available upon request.
Timeline
Patient Access Registrar
Cameron Hospital
01.2019 - 03.2020
Front Desk Receptionist
The Neurology Center
11.2014 - Current
Homeschooled