Summary
Overview
Work History
Education
Skills
4.0 GPA
Volunteer
Timeline
Generic

Phoebe Ostlund

Kalamazoo,Michigan (MI)

Summary

Motivated student with knowledge of social justice issues and systems affecting marginalized communities. Passionate about providing help to others. Comfortable handling stress and performing under pressure. Adaptable employee with flexibility and awareness in challenging circumstances.

Overview

11
11
years of professional experience

Work History

Server

Jac's Cekola Pizza
Portage, Michigan
01.2019 - Current
  • Works with POS system to place orders, manage bills and handle complimentary items.
  • Cultivate warm relationships with regular customers.
  • Clean and stock items in dining room, kitchen, and storage spaces.
  • Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Communicate effectively with patrons and staff

Assistant Bar Manager

Stonehedge Golf Course
Augusta, Michigan
04.2017 - Current
  • Keeping alcoholic beverages well-stocked and organized to meet expected demands.
  • Taking customer orders and capitalized on opportunities to sell special beverage and food options.
  • Recruit, hire and train staff on bar practices, customer service standards and productivity strategies.
  • Preparing and serving food items.
  • Adhere to state laws regarding alcoholic beverage services and customer regulations.
  • Completing inventory checks and inventory orders.
  • Composing a schedule for staff.
  • Resolving conflict between staff and/or patrons.

Server

EMA Enterprises
Kalamazoo, Michigan (MI)
01.2016 - 01.2019
  • Worked at multiple locations of breakfast restaurants.
  • Completed opening and closing tasks at restaurants.
  • Spent time catering large events and banquets.
  • Helped cultivate a clean, friendly work environment for staff and patrons.
  • Served beverages and food.

Education

Bachelor of Arts - Social Work

Western Michigan Univesity
Kalamazoo, Michigan
05.2023

Associate of Arts -

Kalamazoo Valley Community College
Kalamazoo, MI
05.2021

High School Diploma -

Gull Lake High School
Richland, MI
06.2017

Skills

  • Conflict and Complaint Resolution
  • Relationship Building
  • High Energy and Stamina
  • Quick learner
  • Service-Oriented
  • Computer proficiency
  • Detail-Oriented
  • Adaptable and Flexible
  • Team Leadership

4.0 GPA

Dedicated student in my first semester at Western Michigan University. Passionate about the curriculum.

Volunteer

Volunteers weekly at Recovery Institute of Southwest Michigan as a member of the peer community.

Timeline

Server

Jac's Cekola Pizza
01.2019 - Current

Assistant Bar Manager

Stonehedge Golf Course
04.2017 - Current

Server

EMA Enterprises
01.2016 - 01.2019

Bachelor of Arts - Social Work

Western Michigan Univesity

Associate of Arts -

Kalamazoo Valley Community College

High School Diploma -

Gull Lake High School

Similar Profiles

CREATE PROFILE
Phoebe Ostlund