Jing Shi

• Sold most and highest value high jewellery and high watch products from 2023-2025. I successfully closed an $240000 high jewellery ring to the EVIP client. And Sold 2 pieces of $80000 high jewellery. Successfully closed three high watches worth $80000 each.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Successfully closed a $80000 high watch at 2022 high jewellery event. Helped customers locate products and checked store system for merchandise at other sites.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Met or exceeded sales objectives on consistent basis to drive company growth.
• Trained, coached, and mentored new sales associates for maximum performance.
• Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
• Boosted sales revenue by developing and maintaining strong relationships with clients.
• Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
• Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
• Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
• Streamlined sales reporting processes for better data analysis and decision-making capabilities among management teams.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
• Trained new employees on customer service, money handling and organizing strategies.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

-Top five highest daily Movado sales in the Nation

- Single handedly meeting the stores daily sales goals

- Specialty in higher value products.

- Experience with time piece calibration, maintenance, and fitting.

-Top 2 Sales Associate

-Client Satisfactory, Retention, Relationship, and Expansion.

-Professional Product Display