Phoebe Topete
Alameda,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
The Park Street Tavern
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Event Dj and Event Host
Accurate Productions Incorporated
06.2021 - 01.2023
- Maintain professionalism in high stress environments
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction
- Learned Dj skills as a novice to eventually become an advanced Dj
- Trained new employees in proper procedures and policies to achieve employee efficiency
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations
- Learned the ability to read a room and provide services accordingly without the need to be instructed
- Followed strict event schedules and making compromises in order to stay on schedule
- Performed off the clock research and practice in order to improve as an employee
- Worked upwards to 15 hour shifts
- Attended bridal industry events to promote services and build relationships with prospective vendors
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
Captain
Humboldt Bay Bistro
02.2022 - 12.2022
- Took inventory and recorded when items are low or needed to be restocked
- Communicated with kitchen staff and servers before, during, and after dinner service
- Assisted servers and kitchen staff whenever help was needed
- Constantly kept busy by asking supervisors what needs to be done during downtime
Packager/Assembler
Sjaaks Organic Chocolates
11.2021 - 12.2022
- Worked for long periods of time doing repetitive movements
- Kept track of progress by logging it on paper
- Worked fast and accurate while multitasking
- Reviewed orders by inspecting labeling, packaging, and contents
- Coordinated with team members to manage and prioritize high-volume workload
Wireless Sales Expert
Wireless Advocates
07.2020 - 07.2021
- Built relationships with the local community
- Maintained and exceeded high sales quotas and received top sales positions
- Persuade and influence others white maintaining high professionalism
- Solved unexpected technical issues using critical thinking
- Resolved wireless problems quickly and efficiently by serving as liaison with support team
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs
- Performed administrative duties, replenished stock, answered phones and filed paperwork
- Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology
- Accepted and processed payments and purchases for new equipment using POS system
- Maintained accurate records of sales and customer information
Education
Bachelor of Science - Kinesiology
Cal Poly Humboldt
Arcata, CA08.2022
Skills
Good Telephone Etiquette
Analytical and Critical Thinking
Decision-Making
Dependable and Responsible
Attention to Detail
Multitasking Abilities
Sales expertise
Exceptional customer service
Timeline
Server
The Park Street Tavern
02.2023 - Current
Captain
Humboldt Bay Bistro
02.2022 - 12.2022
Packager/Assembler
Sjaaks Organic Chocolates
11.2021 - 12.2022
Event Dj and Event Host
Accurate Productions Incorporated
06.2021 - 01.2023
Wireless Sales Expert
Wireless Advocates
07.2020 - 07.2021
Bachelor of Science - Kinesiology
Cal Poly Humboldt
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