Phoenix Allen
Hammond,LA
Summary
Organized Service Provider with 8 years of experience in Customer service relations. Committed to providing individualized and comprehensive care to diverse clientele. Adept at writing, updating, negotiating and delivering contracts.
Overview
7
7
years of professional experience
Work History
Service Professional
Chilis Bar & Grill Tamuning
Hammond, LA
04.2018 - 05.2021
- Assisted clients in finding various opportunities for success.
- Verified client adherence to service contracts via close monitoring.
- Worked with clients to maximize individual success.
- Gathered, organized and input information into digital database.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Store Manager
Marcos's Pizza
Slidell, Louisana
06.2016 - 03.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Shift Manager
Sonics Drive In
Slidell, LA
03.2014 - 02.2016
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Education
Associate of Applied Science - Science, Technology, And Society
Northshore Technical Community College - Sullivan
Bogalusa, LA05.2018
Skills
- Scheduling
- Interpersonal Communication
- Self-Motivated
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Decision Making
- Flexible and Adaptable
- Critical Thinking
Accomplishments
Held a satisfaction rate of over 98% determined by existing customers.
- Supervised team of 23 staff members.
Timeline
Service Professional
Chilis Bar & Grill Tamuning
04.2018 - 05.2021
Assistant Store Manager
Marcos's Pizza
06.2016 - 03.2018
Shift Manager
Sonics Drive In
03.2014 - 02.2016
Associate of Applied Science - Science, Technology, And Society
Northshore Technical Community College - Sullivan