Phoenix Asdell
Brimfield,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
(Supervisors prior to 2026 knew me as Carrie Baize.)
Overview
25
25
years of professional experience
Work History
Store Support Lead
Kohl's
Northborough, MA
02.2026 - Current
- Support associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team
- Refresh and maintain associate common areas and office areas
- Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices
- Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met
- Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios
- Communicate and guide store technology issues through resolution
- Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled
Tax Examiner
Internal Revenue Service
Austin, TX
11.2024 - 09.2025
- Compared tax returns to other submitted information to ensure taxpayer accounts were correct.
- Notified taxpayers of record discrepancies and informed them of their rights and options to correct those discrepancies.
- Analyzed complex tax returns to ensure compliance with federal regulations.
- Reviewed and processed claims for tax refunds, ensuring accuracy and timely resolution.
Tax Examiner Clerk
Internal Revenue Service
Austin, TX
01.2024 - 11.2024
- Analyzed and notated incoming tax returns for proper processing.
- Identified potential fraudulent returns and routed these issues to the proper oversight departments for investigation.
- Maintained consistent speed and accuracy in processing.
Corporate Receptionist - Contractor
Hanger, Inc. (LHH Recruitment Solutions)
Austin, TX
08.2023 - 01.2024
- Served as support to full-time Corporate Receptionist and Corporate Services Specialist.
- Answered multi-line phone system, routing calls appropriately throughout organization.
- Greeted visitors and assisted with check-in procedures including logging visitors, issuing temporary access badges, and ensuring visitors met with their host.
- Accepted and logged deliveries and mail.
Instructional Administrative Assistant
Fresno City College Business Division
Fresno, CA
08.2019 - 07.2023
- Provided varied administrative support for Dean of Business Education.
- Served as Office Manager for Business Division Office, supervising division staff of 5.
- Collected and compiled academic course offering plans from 5 departments and performed data entry of approved schedule.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on enrollment patterns and student success and retention data.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Passionate about learning and committed to continual improvement.
Office Assistant III / Administrative Assistant
Fresno City College Business Division
Fresno, CA
08.2006 - 07.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Delivered clerical support by handling range of routine and special requirements.
- Managed enrollment, retention, and completion records of 150-250 students across numerous programs.
Department Secretary
Fresno City College Business Division
Fresno, CA
06.2001 - 08.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to division dean by copying, faxing, and filing documents.
- Received, sorted and distributed correspondence to staff members.
- Managed filing system, entered data and completed other clerical tasks.
Education
Certificate of Completion - Business Office Assistant
Fresno City College
Fresno05-2001
High School Diploma -
C. L. McLane High School
Fresno, CA06-1992
Skills
●Administrative Support
● Project Management
● Filing
● Self Starter
● Customer Service
● Records Management
● Advanced MS Office Suite Knowledge
● Office Management
● Critical Thinking
Timeline
Store Support Lead
Kohl's
02.2026 - Current
Tax Examiner
Internal Revenue Service
11.2024 - 09.2025
Tax Examiner Clerk
Internal Revenue Service
01.2024 - 11.2024
Corporate Receptionist - Contractor
Hanger, Inc. (LHH Recruitment Solutions)
08.2023 - 01.2024
Instructional Administrative Assistant
Fresno City College Business Division
08.2019 - 07.2023
Office Assistant III / Administrative Assistant
Fresno City College Business Division
08.2006 - 07.2019
Department Secretary
Fresno City College Business Division
06.2001 - 08.2006
Certificate of Completion - Business Office Assistant
Fresno City College
High School Diploma -
C. L. McLane High School
Additional Professional Service
● Served Fresno City College Classified Senate as representative and elected president, actively participating in campus governance and collaborating with campus and district leadership.
● Served SCCCD Classified Professionals Steering Committee as campus representative, helping plan and facilitate district-wide professional development and recognition opportunities for Classified Professionals.