Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phoenix Diep

San Jose,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Agent

New York Life Insurance Co
San Jose, CA
06.2022 - 12.2023
  • Maximized market share by working with clients and building relationships.
  • Developed strategic relationships with key decision makers at target companies.
  • Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.

Office Clerk

Anneta Insurance
San Jose, CA
10.2023 - 12.2023
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Scheduled meetings, appointments, and travel arrangements for staff members.

Supervisor

Lee's Sandwiches
San Jose, CA
12.2018 - 05.2022
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Education

Tax Associate

H&R Block
Kansas City, MO
12.2033

Accounting

San Jose City College
San Jose, CA
05.2023

Skills

  • Schedule Management
  • Customer Service Abilities
  • Problem-Solving
  • Financial Document Preparation
  • Organizational Skills
  • Problem-Solving Skills
  • Positive Attitude

Languages

Vietnamese
Professional
English
Elementary

Timeline

Office Clerk

Anneta Insurance
10.2023 - 12.2023

Agent

New York Life Insurance Co
06.2022 - 12.2023

Supervisor

Lee's Sandwiches
12.2018 - 05.2022

Tax Associate

H&R Block

Accounting

San Jose City College
Phoenix Diep