Phoenix Lambert
Bellmawr,NJ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Deborah Heart And Lung Center
Browns Mills, NJ
10.2020 - 03.2022
- Assisted patients in filling out check-in and payment paperwork.
- Used Meditech to facilitate patient information.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Prepare patient information for clinical staff.
- Strong telephone and communication abilities.
- Clear understanding of insurance options that are available to patients.
Crew Trainer
Dunkin' Donuts
Woodbury Heights, NJ
02.2015 - 10.2019
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reduced customer wait times by quickly operating customer window and sales register.
- Worked well with teammates and accepted coaching from management team.
Cashier
Dunkin' Brands
Tampa, FL
11.2019 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked front counter, drive-thru and other areas.
Mail Processor
UPS
Swedesboro, NJ
11.2018 - 06.2019
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Warehouse Picker
Amazon
Swedesboro, NJ
01.2022 - Current
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
New Learning Resources Online
Jackson, MS12.2016
Skills
- Insurance Verification
- Patient Needs Assessment and Referral
- Conflict Resolution
- Data Entry
- Teamwork and Collaboration
- Managing Orders and Deliveries
Timeline
Warehouse Picker
Amazon
01.2022 - Current
Patient Service Representative
Deborah Heart And Lung Center
10.2020 - 03.2022
Cashier
Dunkin' Brands
11.2019 - 09.2020
Mail Processor
UPS
11.2018 - 06.2019
Crew Trainer
Dunkin' Donuts
02.2015 - 10.2019
High School Diploma -
New Learning Resources Online
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