Phoenix Wojton
Clarence,NY
Summary
Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism. Successful at training a best-in-class front of house staff.
Overview
4
4
years of professional experience
Work History
Dining Room Manager
Montabaur Heights
01.2023 - Current
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
Barback
New York Beer Project
04.2022 - 09.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Dining Room Server
Montabaur Heights
08.2020 - 04.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Associate of Science - Health And Wellness With Exercise Science
Erie Community College
Buffalo, NY08.2024
High School Diploma -
Clarence Senior High School
Clarence, NY06.2022
Skills
- Complaint Handling
- Food safety knowledge
- Customer Service
- Leadership trained
- Team Management
- Table setting expertise
- Reliable and Responsible
- Relationship Building
Timeline
Dining Room Manager
Montabaur Heights
01.2023 - Current
Barback
New York Beer Project
04.2022 - 09.2022
Dining Room Server
Montabaur Heights
08.2020 - 04.2022
Associate of Science - Health And Wellness With Exercise Science
Erie Community College
High School Diploma -
Clarence Senior High School
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