PHOENYX BRADLEY
305 E Jackson St,MO
Summary
Achieved high levels of customer satisfaction through proficient operation of PC equipment and software. Maintained compliance with HIPAA guidelines while applying knowledge of medical terminology. Enhanced documentation processes using Microsoft Office and Google Docs. Streamlined management of electronic medical records and optimized clerical procedures. Delivered clear communication and maintained professional phone etiquette, adapting quickly to new information.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Non-Emergent Dispatcher
Stellarmed Transportation
Jacksonville, NC
11.2024 - Current
- Answer telephones, give information to callers and take messages.
- Schedule and confirm appointments for transportation of clients, offering alternate options if immediate assistance is not available.
- Handle inquiries and direct callers to appropriate point of contact, offering email and phone options according to their needs.
- Enter information into electronic database (Electronic Health Records) maintaining strict adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines.
- Use computers for various applications, such as database management or word processing, including Microsoft Office and Google Docs.
- Operate office equipment, such as fax machines, copiers, or phone systems.
- Adhere to electronic and paper filing systems, recording information and maintaining and organizing documents.
- Coordinate the flow of information via email, both internally or with other agencies such as hospitals, nursing homes, rehab and facilities.
- Complete forms and update electronic spreadsheets in accordance with company procedures.
- Locate and attach appropriate files, including faxes and scans, to incoming correspondence requiring replies.
Medical Assistant Extern
Jacksonville Children's and Multispecialty Clinic (JCMC)
Richlands, NC
01.2025 - 03.2025
- Answered telephones, gave information to callers, transferred calls, and took messages.
- Scheduled and confirmed appointments
- Handled inquiries and directed callers to appropriate point of contact.
- Entered information into electronic database (Electronic Health Records) maintaining strict adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines.
- Used computers for various applications, such as database management or word processing.
- Operated office equipment, such as fax machines, copiers, or phone systems.
- Completed intake forms and updated electronic spreadsheets in accordance with company procedures.
- Located and attached appropriate files, including faxes and scans, to incoming correspondence requiring replies.
Personal Care Assistant
Cardinal Care
Jacksonville, NC
02.2024 - 03.2025
- Prepared and maintained records of client progress and services performed, using attention to detail to identify changes in client condition.
- Communicated positively with client and professional medical staff.
Education
Bachelor of Science - Healthcare Management
Miller Motte College
05.2027
Associate of Science - Medical Assisting
Miller Motte College
08.2025
Diploma - Medical Clinical Assistant
Miller Motte College
Jacksonville, NC03.2025
Skills
Utilized active listening skills to accurately interpret and respond to client needs and concerns
Analyzed data and trends to support effective decision-making in various business scenarios
Managed data entry operations, maintaining high standards of accuracy and attention to detail
Developed and maintained organized systems for tracking time allocation across various projects
Analyzed complex issues and implemented innovative solutions to improve overall performance
Managed scheduling processes to align project timelines and enhance operational efficiency
Certification
- BLS
- CPR
Timeline
Medical Assistant Extern
Jacksonville Children's and Multispecialty Clinic (JCMC)
01.2025 - 03.2025
Non-Emergent Dispatcher
Stellarmed Transportation
11.2024 - Current
Personal Care Assistant
Cardinal Care
02.2024 - 03.2025
Bachelor of Science - Healthcare Management
Miller Motte College
Associate of Science - Medical Assisting
Miller Motte College
Diploma - Medical Clinical Assistant
Miller Motte College