Phoua Yang
Anchorage
Summary
Talented office professional knowledgeable about completing work under tight deadlines and with a good attention to detail. Skilled in handling and prioritizing simultaneous tasks. In-depth knowledge of standards and customer habits.
Overview
14
14
years of professional experience
2005
2005
years of post-secondary education
Work History
Business Support Specialist
First National Bank Alaska
Anchorage
08.2025 - Current
- Managed daily administrative tasks to support business operations efficiently.
- Coordinated communication between departments to enhance workflow effectiveness.
- Assisted in the preparation of reports and documentation for management review.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Troubleshot and resolved technical issues in-person, via telephone, and over online chat services.
- Managed accounts receivable functions, processed payments, and researched billing problems.
- Managed customer accounts and updated loan records accurately.
- Processed payoffs, releases, and curtailments for loans.
Provider Relations Coordinator
American Health Specialty
07.2022 - 02.2025
- Coordinated webinar overview meeting with other department for newly contracted providers.
- Prepared reports on newly contracted providers on a biweekly basis.
- Create a report on all new providers enrolling in Medi-Cal and/or Medicare for Provider Education Rep to make outreaches.
- Worked collaboratively with other departments within the organization on various projects related to provider relations.
- Complete weekly agendas to present in CDC meeting for committee to vote on providers that failed to comply with credentialing program.
- Demonstrated a proactive approach in engaging with providers, promoting open communication and building report.
Operation Specialist II
TCF Bank
09.2019 - 10.2020
- Provided clerical support to accountants and department.
- Executed precise data entry and record-keeping, ensuring accurate financial documentation and streamlined department operations.
- Provided essential clerical support, fostering a collaborative environment that enabled accountants to focus on strategic financial tasks.
- Streamlined data entry processes, enhancing accuracy in financial records and enabling timely reporting for management.
Accounting Assistant
Madison Equities
09.2017 - 04.2018
- Processed invoices and maintained accurate financial records for transactions.
- Assisted in preparing monthly financial reports and reconciliations.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Provided essential support to address individual HR needs of employees.
Member Services Specialist
Truliant
NORTH CAROLINA
04.2012 - 06.2015
- Worked closely with mortgage loan officer to coordinate and request documentation from client for smooth closings
- Resolved member issues with professionalism and care.
- Answered inbound calls from wide range of members, welcoming callers.
- Assisted members with account opening processes, loan applications, and other banking services.
- Reviewed applications submitted by prospective members for completeness and accuracy prior to approval.
Education
High School -
Crossroads High School
ALASKASkills
- Data Analysis
- Team Leadership
- Customer Service
- Account Managemen
- Administrative support
- Effective communication
- Accounting
- Workflow coordination
- Organization
- Problem Solving
- Time Management
- Conflict Resolution
Languages
Hmong
Timeline
Business Support Specialist
First National Bank Alaska
08.2025 - Current
Provider Relations Coordinator
American Health Specialty
07.2022 - 02.2025
Operation Specialist II
TCF Bank
09.2019 - 10.2020
Accounting Assistant
Madison Equities
09.2017 - 04.2018
Member Services Specialist
Truliant
04.2012 - 06.2015
High School -
Crossroads High School