Phoukhong Phomsopha

United Airlines

06.1991 - Current

Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
Streamlined material delivery processes which increased efficiency and reduced downtime.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Coordinated with aviation authorities to obtain necessary permits and approvals for ramp service activities, ensuring full compliance with regulatory requirements.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Transferred luggage from aircraft to collection areas safely using [Type] equipment.
Enhanced ramp safety by implementing strict protocols and training sessions for team members.
Connected electrical power unit and hoses to aircraft.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Guided aircraft into and out of parking positions using hand signals.
Operated equipment while observing standard safety procedures.