Phuc Ngo
Sacramento,California
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server, Host, Bartender
Gogi Korean BBQ And Hotpot
10.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Oz Korean Bbq
01.2020 - 10.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Server
Momo Sushi
07.2018 - 12.2019
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science -
California State University, Sacramento
Sacramento, CA06.2026
Associate of Science -
Folsom Lake College
Folsom, CA06.2023
Skills
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Order Delivery Practices
Languages
Vietnamese
Native or Bilingual
Timeline
Server, Host, Bartender
Gogi Korean BBQ And Hotpot
10.2022 - Current
Host
Oz Korean Bbq
01.2020 - 10.2022
Server
Momo Sushi
07.2018 - 12.2019
Bachelor of Science -
California State University, Sacramento
Associate of Science -
Folsom Lake College
Similar Profiles
Seunghyun LeeSeunghyun Lee
Manager at GoGi Korean BBQManager at GoGi Korean BBQ
Marjorie DuhigMarjorie Duhig
Server at 912 Korean Bbq and HotpotServer at 912 Korean Bbq and Hotpot
Rosy LhingRosy Lhing
Server at Won Korean BBQ and HotpotServer at Won Korean BBQ and Hotpot