Phuc Pham
San Jose,CA
Summary
Dynamic professional with a proven track record at The Boiling Crab, enhancing staff development and productivity through effective training and mentoring. Excelled in staff management and work prioritization, significantly improving service quality. Skilled in fast pace environments and efficient service delivery, adept at meeting and exceeding customers needs.
Overview
9
9
years of professional experience
Work History
Trainer
The Boiling Crab
06.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed and implemented successful onboarding program.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Welcomed customers and helped determine their needs.
Cashier
Target
10.2018 - 02.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Back of House Team Member
Five Guys
03.2016 - 01.2019
- Prepared food and drinks while following safe food handling procedures.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Maintained and sanitized service stations, prep areas, and countertops.
- Unloaded and stocked kitchen supplies.
- Assisted with training new BOH staff members on established processes and goals.
Education
No Degree - Psychology
De Anza College
Cupertino, CA06-2028
Skills
- Clear verbal communication
- Staff management
- Work prioritization
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Trainer
The Boiling Crab
06.2022 - Current
Cashier
Target
10.2018 - 02.2019
Back of House Team Member
Five Guys
03.2016 - 01.2019
No Degree - Psychology
De Anza College
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