Phuc Thinh Le
Atlanta,GA
Summary
Hardworking employee enthusiastic about learning business administration field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Manager
LR Nail Bar
Little Rock, AR
05.2020 - 08.2022
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increasing customer's satisfaction.
Sales Representative
The Ninth Co
Arlington, Texas
08.2019 - 05.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Expanded customer base and boosted profit within product line.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Set up calendar with customer birthdays and other special events for personal touch.
- Automated contact management system, resulting in better client organization and goal alignment.
- Manged over 100 emails and 20 phone calls per day.
Education
Associate of Arts - Business Administration And Management
GSU Perimeter
3251 Panthersville Rd05.2025
Skills
- Managing Cash Register
- Staff Management
- Managing Reception
- Job Assignments
- E-Commerce Strategy
- Needs Understanding
- Product and Service Knowledge
- Inside and Outside Sales
- Sales Representation
- Online Chat
- Microsoft Access
- Google Docs
- Microsoft PowerPoint
- Commission Sales
- Presenting Information
- Sales Team Assistance
Languages
English
Vietnamese
Timeline
Manager
LR Nail Bar
05.2020 - 08.2022
Sales Representative
The Ninth Co
08.2019 - 05.2021
Associate of Arts - Business Administration And Management
GSU Perimeter