Phylette Newman

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
• Followed physician orders to correctly administer therapeutic phlebotomy.
• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Taught patients about medications, procedures and care plan instructions.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

ICD-10 CM
CPT
Medical terminology
HCPCS
Phlebotomy