Phylicia Burgess
Houston,TX
Summary
Dedicated Patient Account Representative with extensive experience in medical billing and claims processing. Known for exceptional problem-solving abilities and guiding teams to maintain compliance and accuracy in high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Concentrix
10.2023 - Current
- Processed patient accounts efficiently, ensuring accurate billing and timely reimbursements.
- Resolved account discrepancies through effective communication with patients and healthcare providers.
- Maintained up-to-date knowledge of insurance policies to facilitate claims processing and compliance.
- Guided new team members through software systems and account management procedures to ensure operational efficiency.
Medical Billing Specialist
Cigna
02.2020 - 08.2023
- Processed medical claims accurately, ensuring timely reimbursement for healthcare providers.
- Audited billing statements to identify discrepancies and streamline resolution processes.
- Collaborated with cross-functional teams to enhance billing procedures and improve accuracy.
- Managed high-volume billing tasks while maintaining compliance with industry regulations.
Medical Records Technician
United Memorial Medical Center
03.2015 - 03.2020
- Maintained accurate patient records using electronic health record systems.
- Ensured compliance with HIPAA regulations in handling sensitive information.
- Conducted thorough research on complex medical coding issues when necessary, ensuring accuracy and compliance with insurance reimbursement guidelines.
Education
Associate of Science - Medical Coding And Billing
The College of Health Care Professions
TX05-2016
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Regulatory compliance
- Medical terminology
- Multitasking Abilities
- Flexible and adaptable
- Problem-solving abilities
- Database entry
- Data entry proficiency
- Administrative support
Certification
- Cybersecurity in Healthcare (Hospitals & Care Centres), Erasmus University Rotterdam - 07/2023
Timeline
Patient Account Representative
Concentrix
10.2023 - Current
Medical Billing Specialist
Cigna
02.2020 - 08.2023
Medical Records Technician
United Memorial Medical Center
03.2015 - 03.2020
Associate of Science - Medical Coding And Billing
The College of Health Care Professions