Phyllis Henley
Beech Island,SC
Summary
Dynamic Front Office Assistant with proven expertise at Piedmont Hospital Augusta, excelling in Patient check-in management and insurance verification. Recognized for enhancing workflow efficiency and training staff, while demonstrating strong problem-solving abilities and meticulous documentation skills. Committed to delivering exceptional customer service and optimizing operational processes in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Front Office Assistant
Piedmont Hospital Augusta
02.2021 - Current
- Coordinated communication between departments to ensure good operational flow.
- Provided administrative support by maintaining accurate Patient records and documentation.
- Assisted with Patient check-in processes, ensuring compliance with hospital protocols.
- Implemented office organization strategies that improved workflow efficiency across the front office team.
- Trained new staff on administrative procedures to foster a knowledgeable workforce.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Insurance Verification Specialist
Trinity Hospital
06.2008 - 02.2021
- Reviewed and verified insurance information for Patient admissions, ensuring accuracy and compliance with policies.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance coverage and eligibility.
- Utilized electronic health record systems to manage Patient data and streamline verification processes.
- Trained new staff on insurance verification protocols and best practices to enhance departmental efficiency.
Back Office Assistant
University Medical Associates
04.1998 - 06.2008
- Coordinated scheduling for medical staff, optimizing appointment availability.
- Assisted in processing insurance claims, ensuring compliance with regulatory standards and timely submissions.
- Managed scheduling and coordination of Patient appointments.
- Assisted in billing, insurance claims, ensuring accurate information submission.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma - Advanced Studies
North Augusta High School
2000 Knobcone Ave. North Augusta, S.C. 29841No Degree - Business Management
Phillips College
Augusta, GaSkills
- Problem-solving skills
- Time management
- Scheduling appointments
- Reception duties
- Appointment setting
- Schedule management
- Insurance verification
- Medical terminology
- Check-in management
- Documentation and recordkeeping
- Administrative support
- Strong problem solver
- Records management
- Teamwork
- Customer service
- Problem-solving abilities
- Telephone and email etiquette
- Billing processing
- Data entry
Timeline
Front Office Assistant
Piedmont Hospital Augusta
02.2021 - Current
Insurance Verification Specialist
Trinity Hospital
06.2008 - 02.2021
Back Office Assistant
University Medical Associates
04.1998 - 06.2008
High School Diploma - Advanced Studies
North Augusta High School
No Degree - Business Management
Phillips College