Phyllis Johnson
Customer service Representative
Chicago,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Illinois Auto Auction
Oakbrook, IL
10.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Manger
Jump For Joy Day Care Center
Berwyn, IL
01.2017 - 12.2019
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Human Resources Manager
New Life Ministries Child Care Center
Chicago , IL
01.2014 - 08.2016
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained an applicant database.
Timeline
Customer Service Representative
Illinois Auto Auction
10.2022 - 11.2023
Manger
Jump For Joy Day Care Center
01.2017 - 12.2019
Human Resources Manager
New Life Ministries Child Care Center
01.2014 - 08.2016
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