Phyllis Schwallenberg
Saint Leonard,MD
Summary
Proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when doing day to day tasks. Dedicated to improving healthcare operations through proactive management of services and teams. Successful at tracking data and optimizing programs according to budget guidelines and forecasted trends.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
Walmart Pharmacy
Dunkirk, MD
10.2014 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Customer service skills with problem solving
- Fast paced learner
- Eager to learn new things
Pharmacy Technician
Giant Pharmacy
Edgewater, MD
07.2003 - 08.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Cashier
Bagels Inn
Annapolis, MD
10.1997 - 12.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - Pharmacy
Calvert High School
Prince Frederick, MDSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Patient confidentiality
- Prescription Filling
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Stocking shelves
- Healthcare regulations
- Medicare and Medicaid process
- Medication labels
- Drug Inventory Management
- Verifying orders
- Medication Storage Procedures
- Regulatory Compliance
Timeline
Pharmacy Technician
Walmart Pharmacy
10.2014 - Current
Pharmacy Technician
Giant Pharmacy
07.2003 - 08.2014
Cashier
Bagels Inn
10.1997 - 12.2003
High School Diploma - Pharmacy
Calvert High School