Pia Vangor
Spring Valley,NY
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Front End Supervisor
Costco
11.2021 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Deli Manager
Kathy's Bagels Cafe & Deli
06.2011 - 06.2022
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Worked with customers placing large and specialized orders, providing samples and reccomendations and to requests.
- Reconciled daily transactions, balanced cash registers.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
Cashier
Haagen Dazs
12.2010 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelor of Science - Information Technology
Holy Angel University
Angeles City, Philippines05.2010
High School Diploma -
Chevalier School
Angeles City, Philippines04.2006
Skills
- Customer Service
- Problem-solving skills
- Opening and closing procedures
- Team Supervision
- Workflow Management
Timeline
Front End Supervisor
Costco
11.2021 - Current
Deli Manager
Kathy's Bagels Cafe & Deli
06.2011 - 06.2022
Cashier
Haagen Dazs
12.2010 - 06.2012
Bachelor of Science - Information Technology
Holy Angel University
High School Diploma -
Chevalier School
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