PIA TORREBLANCA CHRUM
Plainfield,IN
Summary
Dynamic and dependable professional with extensive experience at American Health Network Part Of Optum, excelling in patient service and communication. Bilingual in English and Tagalog, I effectively enhance patient satisfaction while managing appointments and medical records. Proven ability to thrive under pressure, ensuring timely care and accurate documentation in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Sales Associate
Ross
Avon, Indiana
07.2021 - Current
- Resolved customer inquiries and concerns effectively
- Processed cash and credit sales with precision
- Organized merchandise displays to enhance customer engagement
Patient Service Representative
American Health Network - St Francis Imaging
Avon, Indiana
03.2017 - 01.2019
- Answered telephone calls promptly and courteously, enhancing patient satisfaction and communication.
- Checked in and checked out patients, ensuring smooth patient flow and timely service.
- Confirm and schedule appointments
- Collected copays and balances, issuing receipts to maintain accurate financial records.
- Managed filing and maintenance of medical records to ensure accuracy and accessibility for healthcare providers.
- Organized and maintained medical records through scanning and filing to ensure easy access and compliance.
Medical Assistant
St. Charles Clinic Medical Group
Lake St. Louis, MO
08.2013 - 06.2016
- Preparing patients for examination and assisting physicians during exams.
- Managed scheduling of patient appointments to ensure timely care.
- Answered patient calls and relayed messages to providers to facilitate effective communication.
- Instructed patients on medication usage to ensure understanding and compliance.
- Prepared and administered medications following physician orders.
- Authorizing prescription refills as directed.
- Performing immunizations for children as directed by a physician.
- Collecting and preparing laboratory specimens and performing basic laboratory tests.
Medical Assistant
Clinical Externship- St Charles Clinic Medical Group
Lake St Louis, MO
07.2013 - 08.2013
- Took vitals for an average of 20 patients daily, ensuring accurate health assessments.
- Performed EKGs, pregnancy tests, and INR glucose tests to support patient diagnosis and care.
- Documented patient information and medical history to maintain accurate and comprehensive health records.
- Maintained cleanliness of exam rooms to ensure a safe environment.
- Welcomed patients upon arrival at the clinic.
Education
Medical Assistant Program -
Sanford Brown College
St Peters, Missouri08-2013
Bachelor's Degree - Marketing Management
University of St. LaSalle
Philippines05-1998
Skills
- Customer service
- Bilingual (English and Tagalog)
- Computer applications proficiency
- Time management
- Good organizational skills
- Adaptability
- Work well under pressure
- Dependable
- Punctual
- Prioritize
- Ability to follow rules
- Constructive feedback
- Friendly
- Patient
Awards
- President's Honor Roll
- 10/01/12
- 01/01/13
- 04/01/13
- 06/01/13
- Perfect Attendance
Timeline
Sales Associate
Ross
07.2021 - Current
Patient Service Representative
American Health Network - St Francis Imaging
03.2017 - 01.2019
Medical Assistant
St. Charles Clinic Medical Group
08.2013 - 06.2016
Medical Assistant
Clinical Externship- St Charles Clinic Medical Group
07.2013 - 08.2013
Medical Assistant Program -
Sanford Brown College
Bachelor's Degree - Marketing Management
University of St. LaSalle