Pierina Buenano
Orlando,FL
Summary
Driven professional with a proven track record in customer service excellence and inventory management, notably at Amazon. Skilled in enhancing customer satisfaction and streamlining warehouse operations. Demonstrates strong work ethic, empathy, and a commitment to safety, significantly contributing to team goals and operational improvements.
Overview
5
5
years of professional experience
Work History
Cashier
Big Easy Market
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Pharmacy Fulfillment Specialist
Publix Pharmacy
08.2021 - 03.2023
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Maintained updated knowledge of industry trends, incorporating best practices into daily operations for continuous improvement.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Maintained a safe and organized warehouse environment, adhering to safety protocols and guidelines.
Sales Associate
Van Heusen Store
07.2019 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Warehouse Worker
Amazon
08.2020 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Warehouse Packer
Amazon
03.2020 - 08.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
High School Diploma -
Dr Phillips High School
Orlando, FL06.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Cashier
Big Easy Market
08.2023 - Current
Pharmacy Fulfillment Specialist
Publix Pharmacy
08.2021 - 03.2023
Warehouse Worker
Amazon
08.2020 - 07.2021
Warehouse Packer
Amazon
03.2020 - 08.2020
Sales Associate
Van Heusen Store
07.2019 - 12.2021
High School Diploma -
Dr Phillips High School
Similar Profiles
DOMENIC R. DOHERTYDOMENIC R. DOHERTY
Graphic Designer at The Big Easy CasinoGraphic Designer at The Big Easy Casino
Darren NdaggaDarren Ndagga
Food Runner at Big EasyFood Runner at Big Easy
Jeshua MartinezJeshua Martinez
Dishwasher at Da Big Easy Bayou Kitchen BBQ & SoulfoodDishwasher at Da Big Easy Bayou Kitchen BBQ & Soulfood