Pierre A Brown
Decatur,GA
Overview
20
20
years of professional experience
Work History
Management and Program Analyst
Department of Veterans Affairs
Decatur, GA
12.2016 - Current
- Ensured optimal performance of Chapter 33 claims processing IT systems, contributing to effective claims management.
- Participates in new system software installations, maintenance, update projects, software development, systems troubleshooting, solution management, and functionality and data validation testing of software.
- Led a Scrum Team as Product Owner, driving execution within a Scaled Agile Framework methodology.
- Analyzed system findings and recommended improvements for efficient and effective use of operational procedures and IT resources and applications.
- Identified and integrated internal and external factors impacting the organization, enhancing responsiveness to technical and administrative challenges.
- Evaluates communications and publications conveying systematical claims processing and application policies and procedures to the field.
- Ensures IT systems effectively attain program objectives and remain consistent with substantive and procedural requirements by conducting validity testing and participating in system updates.
- Works with contracting and business partners to troubleshoot system and/or application processing errors, establish workarounds, install software patches, conduct maintenance or corrective actions, and initiate developmental needs to enhance education applications based on service and organizational needs.
- Works with education IT systems management, workflow analysis, program development, and installation projects.
- Performed independent and regular reviews of information systems.
- Develops capital investment proposals to initiate IT project development requests and funding for VBA, Department, and Office of Management and Budget approval.
- Adheres to VBA and Department System Development Methodologies and coordinates with VBA and Department IT staffs to ensure Education system compliance with current hardware, software, and configuration standards.
- Prepares and presents briefings on the status of all systems and applications projects within Education Service to include VBA senior management, department level executives, Regional Processing Offices, employees, and outside agencies.
- Managed project timelines and deliverables for internal and external assignments to support the Team Chief and Assistant Director.
- Evaluated new or amended legislation for its potential impact on agency programs and resources, informing strategic decision-making.
- Identifies needed technological enhancements and assists others in the organization with implementation.
- Advance knowledge of analytical and evaluative tools and techniques to conduct testing and analysis of information technology (IT) systems to perform validity and data integrity on an enterprise complex rule-based claims processing system.
- Advance knowledge in qualitative and quantitative methods to research, analyze, evaluate and determine gaps in business and system requirements for education systems.
- Demonstrate comprehensive project management through all phases of the project. From project planning, development of business requirements, conducting validation and verification of functional and system requirements, to production deployment and sustainment of systems.
- Knowledge of Education programs, plans and objectives and their relationship with other key functions within the Department of Veterans Affairs.
- Advanced desktop skills including Excel, Word and PowerPoint.
- Understood agency program goals and objectives, the timing of key program events, and evaluated the worth of program accomplishments.
Veterans Claims Examiner
Department of Veterans Affairs
Decatur, GA
11.2012 - 11.2016
- Lead department-wide responsibility relating to the Post - 911 GI Bill (CH33), the Montgomery GI Bill Active Duty (MGIB), the Montgomery GI Bill-Selected Reserve (MGIB-SR), Veterans' Educational Assistance Program (VEAP), Survivors' and Dependents' Education Assistance Program (DEA), Work-Study Program, and Tutorial Assistance Program are conducted.
- Made determinations pertaining to entitlement of educational benefits.
- Adjudication relating to application of appropriate regulations to a particular situation.
- Researched and developed; analyze information and evidence to properly adjudicate claims.
- Facilitated communication with military officials and educational representatives to streamline claim processing.
- Designed efficient workflows to improve the handling of daily claims.
- Evaluated supportive evidence to determine eligibility for, entitlement to, and amount of benefits, and reconsidering claims.
- Examined complex eligibility and entitlement issues for veterans and their dependents to ensure accurate education benefits.
- Provided analyses of education program issues to veterans, dependents, school officials and other interested parties relative to their rights and benefits.
- Adjudicated and authorized awards for complex cases, including accrued benefits, concurrent enrollments, and program changes, ensuring compliance with regulations.
- Applied sound judgment and discretion to maximize claimant benefits while following regulations and preventing errors.
- Demonstrated ability to communicate both orally and in writing the results of complex analysis in a clear and concise manner for internal and external stakeholders and to brief the results to diverse audiences to include senior management.
- Knowledge of pertinent laws, policy, procedures, major issues, work processes, and administrative operations pertaining to Veteran's Education Benefits programs and/or Federal programs to include sources of this information.
- Knowledge and skill to analyze, comprehend and create written documents for internal and external stakeholders derived from a variety of data or complex information, to include reports, correspondence, and policies.
- Ability to work independently, establish priorities, manage multiple projects and meet deadlines.
Training Manager / Instructor
United States Air Force
Fort McPherson, GA
07.2006 - 12.2011
- Training Manager at the Joint Multi-Tactical Data Link Schoolhouse.
- Lead enlisted trainer of the $8M Joint Tactical Data Link Training Program Curriculum in teaching seven different courses, while managing 22 joint military and 33 civilian contractors.
- Conducted oversight of training courses; ensured effectiveness and accuracy of critical information.
- Implemented the performance management program; agency maintained the highest standards.
- Provided instruction and training to executive staff members to enable department excellence and integrity.
- Coordinate with division officials to reevaluate difficult and complex organizational operations and activities and recommend improvements.
- Managed support for developing and tracking varying plans, such as internal and external staffing and training requirements.
- Served as the representative on working groups to develop new planning strategies to address department concerns and issues.
- Lead education and training team of twelve and delivered products to 1800+ clients; saved Department of Defense $750k.
- Developed and wrote operational procedures regarding records, reports, and work assignments for the training teams.
- Demonstrated ability to communicate both orally and in writing the results of complex analysis in a clear and concise manner for internal and external stakeholders and to brief the results to diverse audiences to include senior management.
- Knowledge and skill to analyze, comprehend and create written documents for internal and external stakeholders derived from a variety of data or complex information, to include reports, correspondence, and policies.
- Ability to produce various written documents for internal and external audiences, to include reports, analysis, correspondence, policy guidance, etc.
- Ability to work independently, establish priorities, manage multiple projects and meet deadlines.
Education
Master's degree - Masters' in Business Administration, Project Management
Trident University (Formerly TUI)
Cypress, CA12-2011
Bachelor's degree - Business Administration
Trident University (Formerly TUI)
Cypress, CA06-2010
Associate's degree - Operations Technology
Community College of the Air Force
Montgomery, AL12-2008
Skills
- Project Management
- Performance Metrics
- Data Integrity
- Quantitative Methods
- Qualitative Methods
- Analytical Skills
- Process Optimization
- Regulatory Compliance
- Resource Management
- Planning
- Decision Making
- Workforce Development
- Leadership
- Teamwork
- Communication Skills
- Organizational Skills
- Conflict Management
- Creative Thinking
- Customer Service
Additional Information - Advanced Computer Skills
- VBA Education Services IT Systems
- Microsoft Office Suite (2003 - 2018)
- Microsoft Excel, PowerPoint & Word
- Microsoft Office 365 ProPlus
- SharePoint Applications
- Windows Operating Systems
- Project Management Tools
- Internet Explorer
- Google Chrome
- Microsoft EDGE
- Accounting Software
- Adobe Software
- Anti Virus Software
Languages
English, Advanced, Advanced, Advanced
Job Related Training
- Executive Performance Management Training
- Executive Coaching Management Development
- Action Officer Training
- PMTI PMP - Exam Course
- Agile Project Management
- Introduction to SAFe
- Advanced Lean, Agile & Scrum Concepts
- FPM-120A, Project Management Basics
- FPM-120B, Project Management and Project Lifecycle
- FPM-121, Acquisition Fundamentals of Project & PM II
- FCR-104, Contracting Officers Representative Level I
- FCR-202, Contracting Officers Representative Level II
- PGMT-7400D, Business Analysis: Overview
- ACQ-101, Fundamentals of Systems Acquisition Management
Military Certification
Air Combat Command Academic Instructor/Teacher Course, United States Air Force, 2010
Timeline
Management and Program Analyst
Department of Veterans Affairs
12.2016 - Current
Veterans Claims Examiner
Department of Veterans Affairs
11.2012 - 11.2016
Training Manager / Instructor
United States Air Force
07.2006 - 12.2011
Master's degree - Masters' in Business Administration, Project Management
Trident University (Formerly TUI)
Bachelor's degree - Business Administration
Trident University (Formerly TUI)
Associate's degree - Operations Technology
Community College of the Air Force