Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pierre Dorleans

Hollywood,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hard Rock Hotel
12.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Retail Salesperson

BrandsMart USA
03.2018 - 06.2020
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Sales Associate

Apple
07.2016 - 03.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts - Business

Miami Dads College
Miami, FL
05.2019

Skills

  • Retail Sales Customer Service
  • Critical Thinking
  • Conflict Resolution

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

Hard Rock Hotel
12.2020 - Current

Retail Salesperson

BrandsMart USA
03.2018 - 06.2020

Sales Associate

Apple
07.2016 - 03.2018

Associate of Arts - Business

Miami Dads College

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Pierre Dorleans