Summary
Work History
Education
Skills
Languages
Timeline
Server

Pierre Kamtchi

New York,NY

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Quality Meat. Proven ability to enhance guest satisfaction through effective communication and order accuracy. Adept at maintaining cleanliness standards and engaging with guests, contributing to a positive dining experience in high-volume settings.

Work History

Server

Quality Meat
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery to tables.
  • Processed customer orders accurately using POS systems, enhancing order efficiency.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Monitored guest satisfaction, promptly addressing concerns to uphold restaurant reputation.
  • Contributed to team goals by supporting co-workers during peak service hours.
  • Implemented improvements in table turnover rates through effective time management strategies.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.

Barback

Brazen Fox
New York
2020 - 2025
  • Assisted bartenders in preparing and serving beverages efficiently.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
  • Stocked inventory and restocked supplies to support bar operations during peak hours.
  • Collaborated with team members to improve workflow and enhance customer service experiences.
  • Monitored drink garnishes and glassware to ensure quality presentation for customer orders.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Delivered food to customers at bar and tables.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.

Education

Bachelor of Science - Electrical Engineering

University of Delaware
Delaware, OH
04.2011

Skills

Strong work ethic

Exceptional customer service

Cash handling

Guest engagement

Hospitality service expertise

Professional appearance

Memory retention

Cleanliness standards

Customer service

Menu memorization

Food running

High volume dining

Order accuracy

Supply restocking

Table bussing

Suggestive selling

Dining area maintenance

Languages

English
Native or Bilingual

Timeline

Server

Quality Meat

Barback

Brazen Fox
2020 - 2025

Bachelor of Science - Electrical Engineering

University of Delaware
Pierre Kamtchi