Summary
Overview
Work History
Education
Skills
Certification
Timeline
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PIERRE K. OSEI

Computer Science
Atlanta,Georgia

Summary

Technically skilled and customer-focused professional with proven experience resolving hardware and software issues. Adaptable and ready to bring strong problem-solving and communication skills to a new role.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Information Technology Support Specialist

Campbell Stone Retirement Living
08.2024 - Current
  • Provided Tier 1 support for Windows 10 and Mac OS users, troubleshooting hardware, software, and network issues resolving 30+ support calls daily, exceeding targets.
  • Streamlined support tracking for Microsoft 365, VPNs, and mobile devices using an Excel-based system modeled after ServiceNow.
  • Configured secure access and account support through Active Directory permissions while educating senior residents on cybersecurity.

Production Associate

Home Chef Warehouse
01.2024 - 09.2024
  • Configured barcode scanners to identify mislabeled packages, enhancing scan accuracy and packing precision.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Met production targets and tight deadlines by collaborating closely with team members.


Retail Associate

Best Buy Technology Retail Store
10.2021 - 12.2023
  • Streamlined POS workflows and provided front-line tech support, enhancing transaction speed and customer service experience.
  • Supported product setup and installation, ensuring smooth onboarding and customer satisfaction.
  • Coordinated technical training sessions to address service gaps, boosting team efficiency, and customer feedback.

Education

Bachelor of Science - Computer Science

Georgia State University
Atlanta, GA
08.2023 - 12.2025

Skills

Customer Service

Antivirus & Endpoint Security

DNS, DHCP, IP config

Remote support

Active Directory

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Certification

COMPTIA Network+

Timeline

COMPTIA Network+

12-2024

Information Technology Support Specialist

Campbell Stone Retirement Living
08.2024 - Current

Production Associate

Home Chef Warehouse
01.2024 - 09.2024

Bachelor of Science - Computer Science

Georgia State University
08.2023 - 12.2025

Google IT Support Professional Certificate, Coursera, Online

05-2023

Retail Associate

Best Buy Technology Retail Store
10.2021 - 12.2023

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