PIERRE SEAWOOD
Summary
Dynamic Service Advisor with a proven track record at Pauly Toyota, consistently surpassing profit targets by 15%. Adept at warranty processing and delivering exceptional customer communication, I excel in translating complex issues into clear solutions, ensuring a seamless service experience. A goal-oriented team player committed to enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Service Advisor
Pauly Toyota
Crystal Lake, Illinois
12.2019 - Current
- Maintained a CSI score of 95% plus by providing proactive status updates and ensuring a "fixed-right-the-first-time" experience for every guest.
- Consistently exceeded monthly gross profit targets by 15% through educating customers on factory-recommended preventative maintenance and wear-and-tear items.
- Acted as primary liaison between 150 technicians and customers, translating complex mechanical issues into clear repair solutions and value-based estimates.
- Oversaw high-volume service drive averaging 30 repair orders daily, staging and delivering all vehicles by promised time.
Service Advisor
Steve Foley, Cadillac
Northbrook, IL
06.2019 - 11.2019
- Act as a Cadillac product expert by educating clients on advanced vehicle technologies, including infotainment systems, driver-assistance features, and EV charging requirements.
- Communicated technical updates and cost-benefit analysis throughout repair process, ensuring transparency and customer understanding.
- Managed warranty claims and service campaigns through GM Global Warranty Management system, ensuring compliance with manufacturer standards and timely resolutions.
- Coordinated valet services, loaner vehicle assignments, and personalized vehicle walkarounds to enhance premium concierge intake process.
Bartender/Kitchen Manager
Flattop Grill
Lombard, IL
03.2012 - 05.2019
- Managed daily operations of bar, ensuring smooth service and customer satisfaction
- Managed purchasing of food, alcohol, and supplies to maintain high-quality inventory within budget
- Trained staff in food handling, safety sanitation, and customer service to enhance service quality
- Processed high volume of cash, check, and credit card transactions to ensure efficient service
Education
Southern Illinois University - Psychology
Southern Illinois University
Carbondale, Il06-2004
Wheeling High School - College Preparatory Program
Wheeling High School
Wheeling, Il06-1998
Skills
- Handling customer complaints
- Customer relationship management
- Service documentation
- Workflow management
- Warranty processing
- Performance analysis
- Organizational skills
- Goal-oriented mindset
- Team player mentality
- Excellent communication
- Energetic work attitude
Timeline
Service Advisor
Pauly Toyota
12.2019 - Current
Service Advisor
Steve Foley, Cadillac
06.2019 - 11.2019
Bartender/Kitchen Manager
Flattop Grill
03.2012 - 05.2019
Southern Illinois University - Psychology
Southern Illinois University
Wheeling High School - College Preparatory Program
Wheeling High School