Pierre Alen Houseton Valliere
Naples,FL
Summary
Driven by a commitment to excellence, I leveraged customer service and POS system operation skills at RaceTrac to significantly enhance customer satisfaction and sales. Demonstrated exceptional problem-solving and relationship-building abilities, leading to streamlined processes and improved team collaboration. Achieved notable increases in efficiency and customer engagement, underscoring a results-oriented approach to workplace challenges.
Overview
4
4
years of professional experience
Work History
Associate
RaceTrac
04.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Improved team collaboration by initiating regular coordination meetings.
- Increased sales by customizing pitches to address specific client needs and concerns.
Waiter/ Host / Busser
The Carlisle
03.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Food Waiter
Moorings Park Community Health
11.2021 - 03.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Cashier
Publix
08.2020 - 11.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
GED -
Lorenzo Walker Institute of Technology
Naples, FLAssociate In Engineering Technology - Cyber Operations And Warfare
Florida SouthWestern State College
Fort Myers, FLSkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Flexible Schedule
- Work Planning and Prioritization
- New Hire Training
- Customer service orientation
- Performance Improvement
- Computer competencies
- Record and File Management
- Practice Management
- POS System Operation
- Customer interaction
- Workplace Safety
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Associate
RaceTrac
04.2024 - Current
Waiter/ Host / Busser
The Carlisle
03.2024 - Current
Food Waiter
Moorings Park Community Health
11.2021 - 03.2024
Customer Service Cashier
Publix
08.2020 - 11.2021
GED -
Lorenzo Walker Institute of Technology
Associate In Engineering Technology - Cyber Operations And Warfare
Florida SouthWestern State College