Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pilar Chavez-Revoredo

Miami ,Fl

Summary

Experienced System Analyst specializing in clinical systems analysis. Skilled in optimizing electronic health records and streamlining clinical workflows, with a proven track record of successfully implementing system upgrades to enhance operational efficiency. Proficient in data analysis and problem-solving, supporting clinical decision-making through expertise.

Overview

11
11
years of professional experience

Work History

Clinical System Analyst

Mount Sinai Medical Hospital
01.2022 - 07.2024
  • Work collaboratively with IT Service Desk staff on clinical application support issues, system implementation, maintenance, service updates, and work scheduling.
  • Optimized application performance through thorough testing, bug identification and resolution efforts to reduce/resolve errors and maintain data integrity.
  • Improved clinical system efficiency by streamlining data input processes and enhancing user interfaces.
  • Incorporate change management principles to facilitate workflow and business process changes, ensuring the success, standardization, and optimization of clinical applications.
  • Established best practices for application usage, fostering a cohesive approach among teams and promoting optimal patient care.
  • Coordinated with vendors to address hardware or software issues promptly, minimizing potential impacts on patient care delivery.
  • Offered implementation assistance for system projects through system development life cycle.
  • Provided training to staff members on clinical systems usage, improving overall proficiency and reducing support requests.

Technical Support Representative

Assurant
05.2018 - 01.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Used ticketing systems to manage and process support actions and requests.

Computer Representative

Best Buy
05.2013 - 10.2018
  • Conducted thorough evaluations of emerging technology trends, making strategic recommendations for integration into existing infrastructure.
  • Streamlined IT processes by implementing automation solutions, resulting in increased efficiency and reduced manual effort.

Education

Master of Science - Cybersecurity

University Of Central Florida

Bachelor of Science - Information Technology

Florida International University
05.2023

Skills

  • Healthcare IT systems (EPIC)
  • Workflow efficiency enhancement
  • Clinical data evaluation
  • User Access Management ( Active Directory)
  • HL7 standards expertise
  • System maintenance and patch management

Timeline

Clinical System Analyst

Mount Sinai Medical Hospital
01.2022 - 07.2024

Technical Support Representative

Assurant
05.2018 - 01.2022

Computer Representative

Best Buy
05.2013 - 10.2018

Bachelor of Science - Information Technology

Florida International University

Master of Science - Cybersecurity

University Of Central Florida
Pilar Chavez-Revoredo