Pilar Lopez
Community Resource Professional
West Chester,PA
Summary
Professional with strong background in leadership and team management in the nonprofit arena. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
1
1
Language
Work History
Assistant Manager - Patient Eligibility
COMMUNITY VOLUNTEERS IN MEDICINE
12.2024 - 01.2026
- Supervised and managed staff of 4-6 staff members, responsible for processing patient information pertaining to qualification for the organization’s medical and dental services.
- Facilitated patient eligibility assessments, ensuring compliance with the organization's regulations and improving access to services.
- Streamlined the patient intake process, reducing wait times in 2025 to 2 weeks, and increasing overall operational efficiency.
- Led training sessions for new staff on eligibility determination processes, fostering a knowledgeable and skilled team.
- Collaborated with medical and administrative staff to resolve patient eligibility issues, improving service delivery standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Bi-lingual Patient Eligibility Coordinator
COMMUNITY VOLUNTEERS IN MEDICINE
01.2019 - 11.2024
- Coordinated patient eligibility assessments, improving access to healthcare services for underserved populations.
- Conduct in-person and telephone eligibility screenings for Spanish-speaking applicants to the medical and dental services program.
- Reviewed and processed applications, ensuring timely approvals and minimizing delays in patient care.
- Evaluation of individuals' information, including duplication and verification of personal and legal documents.
- Assessment of medical and dental needs throughout the interview process.
- Maintained accurate patient records in compliance with healthcare regulations, ensuring data integrity and confidentiality.
Community Based Match Support Specialist
BIG BROTHERS BIG SISTERS INDEPENDENCE
11.2018 - 01.2019
- Manage youth enrollment and match assignments.
- Oversee program logistics and scheduling of mentoring sessions.
- Ensure implementation fidelity and provide exceptional customer service.
Bi-lingual Patient Eligibility Screener
COMMUNITY VOLUNTEERS IN MEDICINE
01.2015 - 01.2018
- As a volunteer, conducted comprehensive patient eligibility screenings in both English and Spanish, ensuring accurate information collection.
- Educated patients on eligibility criteria and healthcare options, improving their access to necessary medical services.
- Reviewing and data processing of documents provided.
- Assisted patients in completing necessary paperwork, promoting a smoother and more efficient onboarding experience.
Classroom Liaison
ART GOES TO SCHOOL
01.2012 - 01.2015
- Presenting art prints in a classroom setting in order to promote visual arts to K thru 5th grade school children, within all elementary schools in the West Chester Area School District.
- Develop classroom curriculum materials to support a 16 print art portfolio annually.
- Participate in training sessions from September through December in preparation for classroom presentations.
- Managed project timelines and resources efficiently, resulting in timely completion of educational workshops.
Education
Bachelor of Arts - Communications, Minor - Studio Art
WILLIAM PATERSON UNIVERSITY
Wayne, NJSkills
Patient eligibility assessment
Data evaluation
Scheduling and logistics
Training development
Team leadership and supervision
Task delegation
Decision-making
Problem-solving
Time management
Bilingual proficiency-Spanish
Timeline
Assistant Manager - Patient Eligibility
COMMUNITY VOLUNTEERS IN MEDICINE
12.2024 - 01.2026
Bi-lingual Patient Eligibility Coordinator
COMMUNITY VOLUNTEERS IN MEDICINE
01.2019 - 11.2024
Community Based Match Support Specialist
BIG BROTHERS BIG SISTERS INDEPENDENCE
11.2018 - 01.2019
Bi-lingual Patient Eligibility Screener
COMMUNITY VOLUNTEERS IN MEDICINE
01.2015 - 01.2018
Classroom Liaison
ART GOES TO SCHOOL
01.2012 - 01.2015
Bachelor of Arts - Communications, Minor - Studio Art
WILLIAM PATERSON UNIVERSITY