Pilipo Warren
Laveen,Arizona
Summary
A dedicated professional with extensive experience in conducting inspections, sales, and treatments for both commercial and residential clients. Studied key areas at AIB and Purdue University to support roles at Orkin. Served as Safety Chairman at Orkin. Completed the Master Technician Program in May 2017 and has a background in the US Army. While rooted primarily in the pest industry, a wealth of transferable skills exists, readily applicable to various other professional domains
Summary of Qualifications:
- More than 15 years of experience in the pest industry.
- Thorough knowledge of basic principles and practices of supervision and leadership.
- Extensive knowledge of pest identification, control methodology, and safety procedures.
- Compliance experience with Federal, State, and local codes and regulations relating to chemical use, storage, and reporting.
- Adept in estimating, inspecting, planning, organizing, scheduling, and job control practices.
- Remarkable ability to make decisions and think outside the box.
- Very detail-oriented and thorough record keeping.
- Excellent ability to train and develop field technicians in all phases of work and safety.
Overview
25
25
years of professional experience
Work History
Manager
ACTION Termite & Pest Control
07.2020 - 03.2023
- Directed daily operations and provided supervision to technicians, with a mission to consistently surpass both team and customer expectations.
- Diligently adhered to the company's Action Plan: Always Smile, Communicate Effectively, Think Safety, Integrity Matters, Observe our Surroundings & Nurture the Relationship.
- Additionally, during periods of route vacancy or technician absence due to illness, responsibility was assumed for the continuous maintenance of ongoing pest control services to ensure continued effectiveness.
- Took corrective action as necessary on a timely basis and in accordance with company policy.
- Ensured compliance with current federal, state and local regulations.
- Reviewed customer complaints and cancellations with technicians.
- Oversaw all aspects with technicians with constant training and accountability.
- Conducted evaluations of technicians by accompanying them during their work, ensuring alignment with the organizational culture.
- Conducted thorough truck inspections to uphold cleanliness, maintenance, and professional appearance standards.
- Facilitated product distribution to technicians.
- Oversaw and ensured that the team consistently delivered services 'on time' and promptly addressed complaints, maintaining strict adherence to a 24-hour resolution timeframe or as per scheduled protocols.
- Conducted quality control assessments for customer satisfaction.
Route Manager, Safety Chairman
Orkin
09.2018 - 04.2020
- Managed and optimized routes while progressively advancing into a leadership role.
- Led by example, coaching and training new hires in route scheduling, service delivery, sales techniques, customer communication, and product usage as per label instructions.
- Maintained effective communication with customers to schedule recurring services, consistently achieving an allowance rate below 2% each month.
- Conducted weekly safety meetings, prioritizing the safety of team members in all settings, including office, on the road, and at customer properties.
- Committed to providing exceptional service to minimize cancellations and ensured ongoing training for professional development.
Commercial Route Manager, Safety Chairman
HomeTeam Orkin
08.2013 - 09.2018
- Oversaw day-to-day operations of service routes.
- Engaged in discussions with customers to diagnose and define the scope of pest control services.
- Maintained responsibility for the timely submission of clear, accurate, and legible service reports to office personnel.
- Accountable for the meticulous upkeep of vehicles, equipment, and personal attire to ensure a professional appearance and operational efficiency.
- Ensured that the strength and application method of chemicals being applied was accurate according to the law.
- Provided guidance and mentorship to technicians, emphasizing safety protocols and proper equipment and materials usage.
- Managed chemical inventory meticulously and ensured the storage of chemicals in strict accordance with regulatory standards.
- Advised customers on recommended options of other preventive measures to enhance their service experience.
- Conducted safety meetings every week and ensured the safety of ourselves and others at the office, on the road, and at customers’ properties.
Commercial Route Manager (Night)
Orkin
08.2011 - 08.2013
- Conducted thorough property inspections to pinpoint infestation sources, assess damage to structures, and determine access points to infested areas; executed necessary treatments as per assessment findings.
- Reviewed preliminary reports and diagrams of infested areas and determined treatment type required to eliminate and prevent recurrence of infestation
- Provided valuable support to technicians as required during treatment and extermination procedures to effectively eliminate pests
- Maintained meticulous records of work activities and tasks completed.
- Delivered comprehensive training to new hires, aligning their skills and knowledge with company standards.
Service Technician, Termite Inspector, Sales
Terminix
08.2009 - 08.2011
- Sold comprehensive pest control and termite prevention solutions.
- Responsible for assessing clients' needs, conducting thorough inspections, and providing tailored recommendations to ensure optimal pest management and property protection
- Applied company pesticide products to residential locations according to schedule, safety procedures, label instructions, and as needed based on service requests
- Operated a company-provided vehicle to conduct on-site visits to clients' residences and businesses.
- Ensured timely and safe transportation to various customer locations while maintaining a strong focus on punctuality and professionalism.
- Responded on a timely basis to customers’ requests for telephone and in-person service calls.
- Completed required production forms at the end of the daily schedule.
- Maintained vehicle and equipment in clean and proper operating condition.
- Assisted in sales to current customers through contact on route.
Lead Fumigator
Terminix
01.2007 - 01.2009
- Assisted in the preparation of proper enclosing of a building for fumigation purposes and in the removal of enclosure material upon completion of the fumigation process.
- Always adhered to and followed Company and Safety Regulations.
- Assisted in the proper enclosure of the building, including covering buildings with tarpaulins, sealing off all open spaces, and closing all building vents.
- Demonstrated physical strength and agility by safely maneuvering and hoisting tarps weighing up to 160 pounds up ladders not exceeding a height of two stories.
- Assisted in the setup of fumigant equipment and contributed to the efficient removal of enclosures and fumigation materials post-process.
- Maintained a clean and organized work environment throughout the fumigation process and ensured proper storage of all equipment.
Active Duty Cavalry Scout
U.S. Army
01.1998 - 01.2003
- Exemplified discipline and attention to detail by meticulously adhering to all orders from superiors.
- Actively listened, promptly responded to orders, and effectively relayed essential information to superiors.
- Proficiently operated and maintained military vehicles assigned to my care.
- Demonstrated competence in managing and maintaining military vehicles, equipment, weapons, and other sensitive items.
- Executed security, surveillance, and dismounted operations proficiently in high-stress environments.
- Progressing in rank, assumed leadership responsibilities, supervising, training, and leading team of soldiers.
Education
High School Diploma -
Waynesville Sr. High School
Waynesville, MO1997
Skills
- Team Leadership
- Key Relationship Management
- Verbal and Written Communication
- Customer Service
- Public Relations
- Field Training
- Overseeing Employees
- Route Management
- Organization
- Managing Fleet Vehicles
Timeline
Manager
ACTION Termite & Pest Control
07.2020 - 03.2023
Route Manager, Safety Chairman
Orkin
09.2018 - 04.2020
Commercial Route Manager, Safety Chairman
HomeTeam Orkin
08.2013 - 09.2018
Commercial Route Manager (Night)
Orkin
08.2011 - 08.2013
Service Technician, Termite Inspector, Sales
Terminix
08.2009 - 08.2011
Lead Fumigator
Terminix
01.2007 - 01.2009
Active Duty Cavalry Scout
U.S. Army
01.1998 - 01.2003
High School Diploma -
Waynesville Sr. High School
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