JACOB PILKINGTON
ELMIRA,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Lead
Cricket Wireless
Elmira, NY
03.2023 - Current
- Maintained relationships with existing clients by providing product updates and information.
- Developed and implemented a successful sales strategy to increase revenue.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Managed cash register operations using POS system and processed sales and returns.
Sales Associate
Hot Topic
Horseheads, NY
08.2019 - Current
- Greet customers warmly and provide an enthusiastic shopping experience.
- Operate the cash register and handle transactions accurately.
- Process returns, exchanges, and apply discounts as needed.
Receiving/Processing Professional
Sears
Horseheads, NY
01.2018 - 01.2020
- Unloaded and received merchandise shipments, verifying accuracy against packing slips and invoices.
- Processed merchandise by sorting, tagging, and preparing items for sales floor placement.
- Maintained a high standard of customer service during pickup interactions to ensure satisfaction and repeat business.
Sandwich Artist
Subway
Corning, NY
01.2017 - 01.2018
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Assisted team members during peak hours when necessary.
- Maintained cleanliness of work area throughout shift.
Education
High School Diploma -
Corning-Painted Post High School
Corning, NY06-2018
Skills
- Cash handling
- Point of sale systems
- Product knowledge
- Inventory management
- Conflict resolution
- Customer service
Timeline
Sales Lead
Cricket Wireless
03.2023 - Current
Sales Associate
Hot Topic
08.2019 - Current
Receiving/Processing Professional
Sears
01.2018 - 01.2020
Sandwich Artist
Subway
01.2017 - 01.2018
High School Diploma -
Corning-Painted Post High School
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