Pinakin Parekh
Fitness and Nutrition Coach
Absecon,NJ
Summary
Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Guru Lukshmi
01.2019 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Experience Specialist
EGS Contact Center Solutions
01.2019 - 06.2019
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Education
Ontario College Diploma - Mechanical Drafting Technology
Sheridan College
Brampton, Canada08.2021
Bachelor of Science - Mechanical Engineering
G H Patel College of Engineering & Technology
Anand, India08.2018
Skills
- Information Security
- Consultative Sales
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Report Generation
- Data Entry
- Quality Assurance Controls
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Representative
Guru Lukshmi
01.2019 - 09.2023
Customer Experience Specialist
EGS Contact Center Solutions
01.2019 - 06.2019
Ontario College Diploma - Mechanical Drafting Technology
Sheridan College
Bachelor of Science - Mechanical Engineering
G H Patel College of Engineering & Technology
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