Piper Lambeth
Orlando,FL
Summary
Accomplished Shift Leader and Restaurant Hostess with a proven track record at Zaxby's Chicken Fingers & Buffalo Wings, excelling in customer service and multitasking. Enhanced guest relations and increased sales through effective promotional strategies. Skilled in POS software and adept at creating a welcoming environment, demonstrating a blend of strong interpersonal skills and technical proficiency.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Ruby Tuesday
12.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Increased sales with introduction of promotional strategies that attracted more customers.
Education
Associate of Arts -
St. John's River State College
Orange Park, FL04.2024
Bachelor of Arts - Studio Arts
University of Central Florida
Orlando, FL04.2026
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Handling Complaints
- Guest Relations
- Restaurant layout knowledge
- Familiarity with POS systems
- Relationship Building
- Server Support
Timeline
Restaurant Hostess
Ruby Tuesday
12.2023 - 08.2024
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
08.2022 - 05.2024
Associate of Arts -
St. John's River State College
Bachelor of Arts - Studio Arts
University of Central Florida
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