Piper Powell
Amherst
Summary
Proven multitasker and customer service expert, I excelled at Tavern at Windsor Park by enhancing guest satisfaction and maintaining high cleanliness standards. Skilled in hospitality and effective multitasking, I fostered long-term relationships with guests, ensuring a welcoming environment. Achieved consistent positive feedback for my ability to engage guests and support team members in high-volume settings.
Overview
8
8
years of professional experience
Work History
Hostess
Tavern at Windsor Park
01.2022 - 01.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Restaurant Team Member
Tim Horton's
10.2021 - 01.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Babysitting
Self Employed
08.2016 - 10.2021
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Education
Associate of Science - Business Administration
Erie Community College
Buffalo05-2025
High School Diploma -
Williamsville North High School
Amherst06-2023
Skills
- Customer service
- Effective multitasking
- Greeting guests
- Guest engagement
- Cleanliness maintenance
- Table bussing
- High volume dining
- Hospitality and accommodation
Accomplishments
Fall 2024 - Dean's List - Erie Community College
Timeline
Hostess
Tavern at Windsor Park
01.2022 - 01.2025
Restaurant Team Member
Tim Horton's
10.2021 - 01.2022
Babysitting
Self Employed
08.2016 - 10.2021
Associate of Science - Business Administration
Erie Community College
High School Diploma -
Williamsville North High School
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