Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Piper Shumate

Cashier And Manager In Service Industry
Selbyville,DE

Summary

Accomplished Shift Manager/Key Holder at Billy's Sub Shop, adept in team management and customer service, significantly enhanced customer satisfaction. Expertise in health and safety regulations and technical skills led to improved operational efficiency. Demonstrated leadership by mentoring staff, fostering a culture of respect, and swiftly resolving issues, ensuring a high retention of key customers.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Shift Manager/Key Holder

Billy's Sub Shop
03.2024 - Current
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Developed professional relationships to improve retention of key customers.

Cashier Supervisor

Billy's Sub Shop
08.2021 - Current
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Maintained high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating environment of respect and trust.

Education

Indian River High School
Dagsboro, DE
09.2021 - Current

Skills

Effective Leadership

Team Management

Health and safety

Technical skills

Customer Service

Store maintenance

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Shift Manager/Key Holder

Billy's Sub Shop
03.2024 - Current

Indian River High School
09.2021 - Current

Cashier Supervisor

Billy's Sub Shop
08.2021 - Current

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Piper ShumateCashier And Manager In Service Industry