Piper Theisen
Minneapolis,MN
Quote
"Life isn't about waiting for the storm to pass. its about learning to dance in the rain"
Vivian Greene
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Server
Nighthawks Diner And Bar
Minneapolis, MN
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
Lifeguard
Minneapolis Park And Recreation Board
Minneapolis, MN
05.2018 - Current
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
FOH Team Member
Bread And Pickle
Minneapolis, MN
05.2016 - 09.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
High School Diploma -
Washburn Senior High School
Minneapolis, MN 09.2016 - 06.2020
Currently Attending - Elementary Education
University of St. Thomas
Saint Paul, MN 09.2021 - Current
Skills
- Cool Under Pressure
- Conflict and Complaint Resolution
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Customer Service and Rapport
- Food and Beverage Service
- Menu Memorization and Presentation
- Team Player
- Warm and Friendly
- Anticipating Guest Needs
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