Piula Bender
Bismarck
Summary
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Delta Global Services
Bismarck, ND
07.2022 - Current
- Assisted customers with check-in processes, enhancing overall travel experience.
- Coordinated baggage handling and tracking to ensure timely delivery.
- Resolved passenger inquiries and complaints efficiently, maintaining high satisfaction levels.
- Collaborated with security personnel to uphold safety protocols during boarding procedures.
- Trained new staff on operational procedures and customer service standards.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
High School Diploma -
John F Kennedy
Guam 06.2017
Skills
- Passenger assistance
- Baggage handling
- Strong organization
- Ticketing knowledge
- Boarding gate procedures
- Boarding assistance
- Documentation verification
- Detail-oriented
- Flexible schedule
- Lost baggage tracing
- Phone etiquette
Certification
CPR & First Aid Certified (American Heart Association)
Timeline
Passenger Service Agent
Delta Global Services
07.2022 - Current
High School Diploma -
John F Kennedy