Pleasant Morris
Parrish
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Stay Local Vacation Rentals
08.2021 - 10.2021
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
Phone Operator
Intercoastal Medical Group
09.2019 - 05.2020
- Enhanced patient satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Kindly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated patient concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Remained calm and poised in stressful situations, diffusing angry patients and family members and mitigating issues.
Emergency Medical Technician
Sarasota Memorial Hospital
02.2012 - 06.2017
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
Education
GED -
Homeschooling
Sarasota, FLEMT Certificate -
Sarasota Technical Collage
Sarasota, FLSkills
- Strong communication skills
- Telephone and email etiquette
- Relationship building and rapport
- Critical thinking
- Excellent multitasking abilities
- Efficient in chaotic situations
- Efficient and calm in emergency situations
- Creative and adaptable
Timeline
Assistant Property Manager
Stay Local Vacation Rentals
08.2021 - 10.2021
Phone Operator
Intercoastal Medical Group
09.2019 - 05.2020
Emergency Medical Technician
Sarasota Memorial Hospital
02.2012 - 06.2017
GED -
Homeschooling
EMT Certificate -
Sarasota Technical Collage