Overview
Work History
Education
Skills
Timeline
Generic

Pleasant Morris

Parrish

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

Stay Local Vacation Rentals
08.2021 - 10.2021
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.

Phone Operator

Intercoastal Medical Group
09.2019 - 05.2020
  • Enhanced patient satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Kindly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated patient concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Remained calm and poised in stressful situations, diffusing angry patients and family members and mitigating issues.

Emergency Medical Technician

Sarasota Memorial Hospital
02.2012 - 06.2017
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
  • Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
  • Assisted with lifting and moving patients.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Delivered emotional support to patients and families.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Trained new EMTs on proper protocols and procedures.
  • Collaborated with medical doctors and other healthcare professionals.

Education

GED -

Homeschooling
Sarasota, FL

EMT Certificate -

Sarasota Technical Collage
Sarasota, FL

Skills

  • Strong communication skills
  • Telephone and email etiquette
  • Relationship building and rapport
  • Critical thinking
  • Excellent multitasking abilities
  • Efficient in chaotic situations
  • Efficient and calm in emergency situations
  • Creative and adaptable

Timeline

Assistant Property Manager

Stay Local Vacation Rentals
08.2021 - 10.2021

Phone Operator

Intercoastal Medical Group
09.2019 - 05.2020

Emergency Medical Technician

Sarasota Memorial Hospital
02.2012 - 06.2017

GED -

Homeschooling

EMT Certificate -

Sarasota Technical Collage

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Pleasant Morris