Polisha Jenkins
Naylor,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
3
3
Degrees
Work History
Case Manager
Lowndes County DFCS
01.2022 - Current
- Initiates timely, face-to-face responses to screened-in reports of alleged child maltreatment and conducts assessments that identify and address safety concerns
- Addresses identified safety concerns by immediately developing and implementing safety plans
- Conducts diligent search efforts to locate the child/family when unable to make contact
- Implements Solution Based Casework (SBC)
- Partners with child(ren) and parents in the development and utilization of the Family Functioning Agreement, Action Plan, and Family Plan to achieve desired individual and family-level outcomes
- Completes genograms to identify available family support network
- Collaborates with community partners to create systems of support for children and families
- Ensures that frequency and quality of visits with children, fathers, mothers and caretakers, are sufficient to ensure safety, permanency, and well-being
- Identifies the physical, educational, and mental/behavioral health needs of children, parents, and foster parents and ensures identified needs were effectively addressed
- Establishes permanency goals for the child(ren)
- Ensures foster care placements and/or living situations are stable and in the best interests of the child(ren) and are consistent with achieving established permanency goal(s)
- Makes concerted efforts to achieve permanency for children in a timely manner and consistent with regulations contained in the Adoptions and Safe Families Act
- Ensures that siblings in foster care are placed together unless a separation is necessary to meet the needs of one of the siblings
- Maintains child's connections to his or her neighborhood, community, faith, extended family, tribe, school, and friends
- Promotes, supports, and otherwise maintains a positive and nurturing relationship between the child(ren) in care and their biological parents/caretakers by encouraging and facilitating activities and interactions beyond visitation.
Driver Examiner
Department of Driver Services
09.2015 - 08.2022
- Working with citizens to ensure applications, records and documents are completed accurately
- Accompanying drivers in vehicles to evaluate their ability to adhere to Georgia’s driving laws
- Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations
- Operating visual testing equipment
- Accurately collecting payments via cash or credit cards.
Asset Protection Associate
Academy Sports + Outdoors
08.2012 - 09.2015
- Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy’s shoplifting procedures
- Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs
- Maintain constant presence at entrance or front of store monitoring incoming and outgoing customer traffic, as a deterrent to theft
- Perform customer and team member exit inspections per the policy
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
Education
Bachelor's - Criminal Justice
Saint Leo University
05.2013
Associate - Criminal Justice
Georgia Military College
06.2010
Skills
- Experience in Microsoft Office Word, Excel, and PowerPoint - 10 years
- Case Management
- Behavioral Health
- Crisis Intervention
- Social Work
- Intake Experience
- Motivational Interviewing
- Addiction Counseling
Certification
CPR/First Aid, 06/01/19, Present
Timeline
Case Manager
Lowndes County DFCS
01.2022 - Current
Driver Examiner
Department of Driver Services
09.2015 - 08.2022
Asset Protection Associate
Academy Sports + Outdoors
08.2012 - 09.2015
Bachelor's - Criminal Justice
Saint Leo University
Associate - Criminal Justice
Georgia Military College
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