Aria-Lilinoe Panisi
Cheryl Ching - State Farm Agent
San Jose,CA
Summary
Dedicated and empathetic professional with extensive experience in customer service, adept at resolving complaints while upholding exceptional standards of organization and health and safety. Proficient in injection administration, measuring vitals, performing blood draws and EKGs, as well as conducting strep, pregnancy, and urinalysis testing, along with effective specimen handling and processing. Committed to creating a caring and educational environment that fosters growth and learning for all. A strong advocate for patient care and support, ensuring a positive experience for all individuals served.
4
Certifications
8
Years of experience
Work History
Insurance Customer Service Representative
2 Years 9 Months- Resolved customer complaints resulting in satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Student Worker
7 Months- Assisted with administrative tasks, ensuring accurate documentation and filing systems.
- Monitored office supplies inventory, ensuring timely reordering to maintain operational efficiency.
- Increased office efficiency by organizing and maintaining filing systems.
Childcare Lead Teacher
3 Years 7 Months- Provided physical and emotional support during conflicts.
- Organized and supervised large and small group activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Certified Dental Assistant
3 Months- Sanitized dental equipment, set-up treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed dental x-rays.
- Documented patient dental health information, medical history, and vital signs.
- Handled office tasks such as billing, insurance claims processing, and appointment confirmation calls.
Education
Medical Assisting W/ Phlebotomy & EKG
Dental Assistant Certificate - Dental Assisting
High School Diploma
- Attended
Skills
Appointment Scheduling
Vitals Signs Monitoring
Injection Administration
HIPAA Compliance
First Aid & CPR Certified
Customer service
Inventory management
Paperwork Processing & Filing
Early Childhood Development
Teamwork and Collaboration
Certification
- CMA - Certified Medical Assistant; Expected by 09/2026
- CPT - Certified Phlebotomy Technician; Expected by 09/2026
- CET - Certified EKG Technician; 06/2026
- First Aid/CPR Certified; 05/2026
- Certified Dental Assistant; 07/2021
- Certified in Infection Control; 07/2021
Timeline
Student Worker
Bay Area Medical Academy
11.2025 - 06.2026
Insurance Customer Service Representative
Cheryl Ching - State Farm Agent
11.2023 - Current
Certified Dental Assistant
Silicon Valley Pediatric Dentistry and Orthodontics
08.2021 - 11.2021
Childcare Lead Teacher
Keiki Co. Preschool and Family Child Care
06.2018 - 01.2022
De Anza College
from Attended
Bay Area Medical Academy
Medical Assisting W/ Phlebotomy & EKG
Silicon Valley Career Technical Education
Dental Assistant Certificate from Dental Assisting
Leigh High School
High School Diploma