PONN DIGGS
Houston,TX
Summary
15 plus years customer service. Strong work ethic and a positive attitude. Attention to detail and deadlines, a team player.
Professional commitment to supporting families and their deceased loved ones in all aspects of funeral service.
Reliable, excellent communication and interpersonal skills. Approachable, teachable, friendly and engaging.
Commonwealth Institute of Funeral Service graduate dual licensed. Currently employed as an Embalmer for SCI at Houston Care Center.
Overview
2
2
years of professional experience
Work History
Provisional Funeral Director
Forest Parklawndale Funeral home and Cemetery
Houston, TX
01.2023 - 12.2023
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
Administrative Assistant
Bill Clair Family Mortuary
Houston, TX
05.2022 - 12.2022
- Filed death certificates
- Arrangement conferences
- Scheduled funeral services, coordinated burials and arranged cremations.
- Embalmer apprentice
- Cosmetized
- Dressed and casketed
- office clerical emails & phone calls
- Set up memorials
Funeral Attendant
O. W. Wiley Mortuary
Houston, TX
02.2022 - 05.2022
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Escorted mourners to parlors for wakes and funerals.
- Supervised funeral processions to direct cemetery parking.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- First call
- Removals
- Dressed & Casketed
Education
Associate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Service
Houston, TX12.2022
Master of Science - M.Ed
University of North Texas
Denton, TX05.2017
Bachelor of Science - Applied Technology
University of North Texas
Denton, TXLicense - Cosmetology Education
Pivot Point Academy - Evanston
Evanston, IL05.1998
Skills
- Able to function effectively under pressure, remain professional and meet deadlines
- Licensed Funeral Director Embalmer Cosmetologist
- Decision-making
- Sales
- Strong written, verbal communication
- Interpersonal communication
- TxEVER/Death certificates
- Cremate Texas
- Removals
- Funeral Arrangements
- Office equipment
- Obituaries
- Flexible and adaptive
- TFSC/ OSHA compliance
Timeline
Provisional Funeral Director
Forest Parklawndale Funeral home and Cemetery
01.2023 - 12.2023
Administrative Assistant
Bill Clair Family Mortuary
05.2022 - 12.2022
Funeral Attendant
O. W. Wiley Mortuary
02.2022 - 05.2022
Associate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Service
Master of Science - M.Ed
University of North Texas
Bachelor of Science - Applied Technology
University of North Texas
License - Cosmetology Education
Pivot Point Academy - Evanston
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