Pooja Kapoor
Fairfax,VA
Summary
Dedicated Technology Strategist with focus on project management, product development, service delivery, and business process improvement. 15+ years of project and program management experience in utilizing agile and service management practices to lead organizational transformation, build stakeholder consensus, and assist executives with business alignment, risk management, and resource allocation. Skilled communicator and presenter, leveraging strengths in team leadership and project management, as well as product presentation to C-level stakeholders.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Program Manager
Lumen Solutions Group Inc.
10.2022 - 02.2024
- Provided SAFe Agile Transformation and DevSecOps consulting to clients.
- Evaluated RFPs and SOWs for business growth,
- Led the team of 5 project managers providing direction, managing risk, facilitating decision making, monitoring progress and staffing at all client engagements.
- Implemented SOC 24X7 security operations center , 24/7 detecting cybersecurity events in real time and address them quickly and effectively.
Cybersecurity Sr. Program Manager
Comcast
10.2018 - 09.2022
- Developed and communicated quarterly and annual roadmaps aligning with company’s strategic goals. Decomposed product roadmaps into consumable release trains of feature sets that are transformed into deployable solution sets.
- Executed various large, complex, cross functional security solutions targeted 300K endpoints in implementing security posture aligning with Whitehouse Zero Trust model. Built and fostered collaborative relationships with cross-functional business areas to lead solution for both on-premises and cloud-based deployments.
- Managed diverse and highly motivated project manager/engineers’ teams in launching Sky Glass smart tv syndication program in Comcast. Partnered with cybersecurity assessment team in tracking and mitigating risks effectively prior to the launch. Responsible including managing and shipping and receiving of assets at regional office.
- Worked closely with the PMO to address client issues, needs and concern and foster a positive environment.
- Established new requirements gathering and prioritization process, leading to more valuable collaboration in securing stakeholder buy-in to deploy web security (Access Proxy) hygiene to physical data hubs, 100K off-premises assets, on-premises primary market locations, and xFinity retail stores in Comcast nationwide.
- Evaluated potential areas for improvement and streamlined approval process to standup new xFinity retail stores.
- Partnered with operations team in formalizing development and operational support lifecycle processes and procedures for scalability and reporting.
- Strategized and implemented the company’s end-to-end cybersecurity and privacy framework across application, database, cloud, secure asset, data protection, endpoint, and network security.
- Developed and continuously optimized comprehensive cybersecurity program inclusive of data protection mechanisms at-rest and in-transit aligning with privacy regulations.
- Collaborated to develop the company’s cybersecurity and privacy controls framework to perform automated quarterly compliance monitoring which ensured validation of policy compliance.
- Partnered with the champions to develop the company’s Diversity, Equity, and Inclusion council for the cybersecurity and TPX organization to promote diversity and inclusion in the workplace.
- Lead communication efforts to empower and uplift women through the Executive Women’s Forum.
Technical Lead / Project Manager
Wipro
01.2016 - 10.2018
- Managed security professionals on-site and offshore for a large telecommunications 24x7 cybersecurity team. Allocated work amongst the project management and technical team.
- Leveraged expertise across the Secure Development Lifecycle to build cybersecurity asset management involved discovering and continually updating an accurate inventory of all IT assets. Responsible for the acquisition, deployment, tracking, and securing of all assets.
- Partnered with teams in threat modeling, secure architecture design reviews, application security code scanning, application risk assessment, vulnerability assessment, and penetration testing to manage and mitigate risk on multiple project workstreams for endpoint and network security at enterprise level: Data loss prevention (DLP) and Data Insight (DI), Control compliance suite (CCS), endpoint antivirus protection, monitoring network infrastructures (EM7)- private and public cloud, Data center compliance posture on servers for on-premise, public, and private cloud, Network access control (NAC using Aruba) using 3rd party agent (and upgraded tool version) along with Comcast/CSI standard policies.
- Participated and assisted in simplifying the intake process between 3rd party assurance programs, security architecture review, and application security assessment programs to introduce better transparency and collaboration between security teams and help eliminate silos.
- Partnered with procurement and legal team to include DLP language in contracts.
- Partnered with cross-functional team for tool deployment, customized Comcast policy to detect sensitive data, perform incident response to maintain compliance management posture.
Business Lead
CACI
07.2013 - 01.2016
- Engaged in complex security solution to launch Bigdata warehouse and business analytics solution for CMS Affordable Care Act. Created risk and mitigation register to ensure aggressive legislated deadlines, evolving business requirements and processes secured subscriber and dependent privacy information 100% upon publishing reports to CMS. Directed team to research and integrate data feed process to harmonize large amounts of data from many different sources.
- Established CCB (Change Control Board) with multi-functional group including representative appointed from federal ensuring stakeholders informed of new developments, change requests and decisions from baselined work. Managed CCB charter.
Senior Consultant
REI Systems
08.2009 - 08.2012
- Launched modernization effort to re-engineer legacy system to web-enabled system at CMMI Level 3. Led program strategy development and vision, defining and creating product roadmap and resource planning on various FEMA grants programs.
- Managed Merger & Acquisition Security Integration and transition between .net America into EADIS (IBM) team.
Senior consultant
ITEK Services
04.2008 - 07.2009
- Implemented customized reporting system for 20k IBX's (Independence Blue Cross) clients as well cross-functional departments.
Implementation Manager
The Center For Health Care Strategies, CHCS
08.2007 - 03.2008
- Defined and developed policies and procedures and played key role in getting NYS Department of Health and CMS agency’s approval to implement Special Needs program into CHCS in timely fashion.
Senior consultant
Spherion
05.2005 - 08.2007
- Launched Kaiser’s centralized Health Plan Administration (HPA) program including Medicare Part D at nationwide. Centralized system improved technical maintenance to 30% on software upgrade through central point. Increased company's revenue significantly for Kaiser as health insurance as well as hospital provider.
Business Analyst/Tester
Northrop Grumman, American Red Cross
04.2004 - 05.2005
- Launched web-based program streamlining blood collection & distribution activities for American Red Cross at CMMI level 5.
Education
Bachelors of Information Technology -
American InterContinental University
Washington Dc04.2002
Skills
- Strategic Planning
- Program Management and Governance
- Configuration Management
- Cross-functional Collaborations
- Influencing and Negotiation Competency
- Vendor Management
- Executive Stakeholder Engagement
- Team Leadership
- Resource Planning
- Iterative waterfall and scrum methodologies
Accomplishments
- Recipient of Comcast Technology and Product Security Executive Leadership Award for the years 2019 and 2021.
- Successfully led complex cybersecurity programs to strategically manage risk across large-scale client-focused global business enterprises. The program includes deployment in Azure Cloud, standup physical national data center and virtual AWS (national and international aligned with GDPR rules), Zero Trust strategy to secure EndPoints, DDoS Mitigation Services, Malware Reverse Engineering Lab, Mergers and Acquisitions, Retail Store Network Security, Endpoints and Network Security for Comcast nationwide. Collaborated with teams in building endpoint system hardening best practices to apply OS updates, service packs, and patches automatically. Partnered with compliance team running compliance scans and reporting using ServiceNow tool.
- Served as Engagement Manager for various F500 clients across multiple industries and sectors, including government, healthcare, insurance, and telecommunications.
- Directed information security systems management for federal agencies Department of Health and Human Services (HHS), and Federal Emergency Management Agency (FEMA). Eligible for security clearance.
Certification
- Open Source Software at Comcast, 2022
- DEI Leadership Development Training, 2022
- Crisis Management training, 2022
- Leading like a Futurist training, 2022
- Be Cyber Savvy (71023099), 2022
- Certified Scrum Product Owner (CSPO) - Scrum Alliance, 2021
- PMI Google project management training
- Yellow Belt Security training, 2019
- Certified ITIL Foundation Level - EXIN, 2012
- Certified MCSE, 2002
Timeline
Sr. Program Manager
Lumen Solutions Group Inc.
10.2022 - 02.2024
Cybersecurity Sr. Program Manager
Comcast
10.2018 - 09.2022
Technical Lead / Project Manager
Wipro
01.2016 - 10.2018
Business Lead
CACI
07.2013 - 01.2016
Senior Consultant
REI Systems
08.2009 - 08.2012
Senior consultant
ITEK Services
04.2008 - 07.2009
Implementation Manager
The Center For Health Care Strategies, CHCS
08.2007 - 03.2008
Senior consultant
Spherion
05.2005 - 08.2007
Business Analyst/Tester
Northrop Grumman, American Red Cross
04.2004 - 05.2005
Bachelors of Information Technology -
American InterContinental University
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