Pooja Kumawat
Cumming,GA
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
TJX Companies
Cumming, GA
02.2023 - Current
- Built strong relationships with customers by providing timely responses to inquiries and feedback.
- Greeted customers and provided excellent customer service.
- I assisted customers with product selections, ensuring their satisfaction.
- Operated cash register to process payments accurately and efficiently.
- Processed returns and exchanges according to company policies.
- Answered questions regarding menu items, assisting customers in making selections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products, and run special sales.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified the needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Participated in periodic inventory audits, providing accurate count data for audit purposes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Arts -
Rajasthan University
India07-2005
Skills
- Customer Needs Assessment
- Bilingual Hindi Assistance to English
- Effective Interpersonal Communication
- Negotiation Tactics
- Follow-up skills
- Residing in US since 2013
- Periodically Participant Indian culture activities
Languages
English
Professional
Hindi
Native/ Bilingual
Timeline
Sales Associate
TJX Companies
02.2023 - Current
Bachelor of Arts -
Rajasthan University
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