Pooja Mangukiya
Charlotte,NC
Summary
Dynamic professional with a proven track record in customer service and sales leadership at Bath and Body Works. Skilled in strategic selling and relationship building, I consistently drove sales growth and enhanced customer experiences. Adept at analyzing trends to optimize inventory management, fostering team collaboration, and improving operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Shop Keyholder
Bath and Body Works
2023 - Current
- Oversee daily store functions, ensuring smooth operations and high customer satisfaction.
- Implement strategies that consistently drive sales growth and enhance customer experience.
- Utilize analytical skills to identify sales trends and optimize inventory management.
- Collaborate with team to resolve operational challenges, improving store efficiency.
- Foster a supportive environment that motivates staff and enhances team performance.
- Analyzed sales data to identify trends, allowing for targeted promotions that led to noticeable gains in monthly revenue.
- Coordinated team schedules and training sessions, ensuring optimal coverage and skill development, contributing to smooth daily operations.
Hostess
My Place Bar and Grill
2021 - 2023
- Welcomed guests, managed reservations, and enhanced customer satisfaction through attentive service.
- Coordinated seating arrangements, reducing wait times and optimizing table turnover.
- Resolved guest inquiries and complaints, ensuring a positive dining experience.
- Assisted in training new staff, fostering a collaborative team environment.
- Maintained cleanliness and organization of the front area, improving operational efficiency.
- Monitored reservation patterns and adjusted staffing levels accordingly, resulting in more effective service during peak hours.
- Analyzed reservation trends to optimize staffing schedules, resulting in more efficient service during peak dining hours.
Backstage Dressing Room Team Lead
HSG Catering Inc
2019 - 2022
- Collaborated closely with artists, tour managers, and production teams to facilitate a smooth backstage experience.
- Led team to enhance coordination for high-profile events, boosting readiness by 40%
- Streamlined operations to increase backstage productivity, ensuring timely performer setup
- Managed logistics to swiftly resolve issues, maintaining seamless operations under tight deadlines
- Fostered collaboration to improve team communication, enhancing morale and efficiency
Education
Business Analytics -
Northeastern Illinois University
Chicago, IL01-2022
High School Diploma -
Huntley High School
Huntley, IL01-2018
Skills
- Customer service
- Relationship building
- Sales leadership
- Strategic selling
- Product sales
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Shop Keyholder
Bath and Body Works
2023 - Current
Hostess
My Place Bar and Grill
2021 - 2023
Backstage Dressing Room Team Lead
HSG Catering Inc
2019 - 2022
Business Analytics -
Northeastern Illinois University
High School Diploma -
Huntley High School