Porchia Denton
Houston
Summary
To obtain a position within a technologically advanced company that will allow for expansion of current skills as well as future growth opportunities while working in a team environment providing quality care and individualized service.
I exercise great interpersonal skills possess excellent written and verbal communications, I am detail oriented, and have the ability to multitask. I believe I posess the skills to be an asset to any organization and also offer leadership as well as motivation.
Overview
19
19
years of professional experience
Work History
Insurance Verification Specialist/Front Desk Receptionist
Crosspointe Medical Clinic
Bellaire
06.2023 - Current
- Verified patient insurance eligibility for a diverse range of medical services.
- Communicated with insurance companies to resolve verification discrepancies.
- Updated patient records with accurate insurance information and coverage details.
- Assisted patients in understanding their insurance benefits and coverage options.
- Trained new staff on insurance verification processes and clinic protocols.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Navigated through multiple online systems to obtain documentation.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Participated in training sessions on new software programs used for verification purposes.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Coordinated with the billing department to ensure correct insurance information is applied to claims.
- Utilized electronic medical records (EMR) systems for documenting verification processes.
Lab technician
Certigen
Houston
01.2019 - 06.2023
- Data entry
- Adminstered Respitory Pathogen test
- Administered Cancer screening test
- Transport of OSHA
- Accessioning of Urine Drug, DNA, Allergy, etc.
- Pharmacogenomic
- Allergy and Pathology Test Collection
- Transport of Speciems
- Billing and Coding
Lab collection specialist
Precision Labs
Houston
01.2018 - 12.2018
- Transport of OSHA
- Accessioning of Urine Drug, DNA, Allergy, etc.
- Pharmacogenomic
- Allergy and Pathology Test Collection
- Transport of Speciems
- Billing and Coding
Lab Technician
Toxicology Labs
Houston
06.2017 - 12.2017
- Transport of OSHA
- Accessioning of Urine Drug, DNA, Allergy, etc.
- Pharmacogenomic
- Allergy and Pathology Test Collection
- Transport of Speciems
- Billing and Coding
Lab Accessioner/Supervisor
Yourinluck
Houston
08.2016 - 06.2017
- Transport of OSHA
- Accessioning of Urine Drug, DNA, Allergy, etc.
- Pharmacogenomic
- Allergy and Pathology Test Collection
- Transport of Speciems
- Billing and Coding
Airport Security Officer Lead
g2 Secure Staff
Houston
12.2012 - 10.2016
- Greeted airport patrons and provided customer service to people from various countries
- Managed a customer base of 1,000+ daily
- Operated X-Ray equipment in order to assess materials entering airport and aircraft
- Conducted searches of passengers, luggage, vehicles, people detained by HM immigration and random searches of airport staff
- Coaching and development of new employees
- Regular patrols of the airport acting as a visual deterrent as well as looking for any property damages
- Extensive familiarity with process and procedures
Early Childhood Education
Successful Starters Academy
Houston
07.2007 - 12.2012
- Developed weekly plans, and implements age appropriate curriculum to nurture and stimulate
- Provided a developmentally appropriate classroom environment that enriches growth
- Perform ongoing evaluations of the children to assess educational needs
- Demonstrated cultural competency and respect for child’s background
- Assisted families with the transition from toddler to preschool and pre-k to kindergarten
Education
Texas Scholar -
LONE STAR COLLEGE
KINGWOOD, TXSkills
- Windows
- Outlook
- 10 key by sight
- Professional Presentations
- Extensive customer Service and Relations
- Marketing & Sales
- Extensive HIPAA knowledge
- Task Management
- Account management
- Event management
References
Provided upon request.
Timeline
Insurance Verification Specialist/Front Desk Receptionist
Crosspointe Medical Clinic
06.2023 - Current
Lab technician
Certigen
01.2019 - 06.2023
Lab collection specialist
Precision Labs
01.2018 - 12.2018
Lab Technician
Toxicology Labs
06.2017 - 12.2017
Lab Accessioner/Supervisor
Yourinluck
08.2016 - 06.2017
Airport Security Officer Lead
g2 Secure Staff
12.2012 - 10.2016
Early Childhood Education
Successful Starters Academy
07.2007 - 12.2012
Texas Scholar -
LONE STAR COLLEGE