Porchia Stelly
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Field Inspector
JMI Reports
08.2024 - Current
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Completed thorough written descriptions and took photographs to document conditions.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Facilitated timely resolution of identified problems by promptly communicating findings to appropriate parties for corrective action plans implementation.
- Improved overall client satisfaction by consistently delivering high-quality workmanship on time-sensitive projects while maintaining strict budgetary controls.
- Continuously sought opportunities for professional development, staying up-to-date with industry advancements and enhancing personal skillset.
- Assisted management in developing improved protocols for field inspections, resulting in increased accuracy and reduced turnaround time.
Customer Service Representative
Alorica
Houston, TX
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Notary Public
Aarichia & Company LLC
01.2021 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Administered oath to document signers to obtain affirmation of truth.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.
Skills
- Notarial acts
- Mobile notary services
- Document review
- Identity confirmation
- Document verification
- Vehicle transfers
- Loan document signing
- Electronic notarization
- Signature authentication
- Real estate transactions
- Deed execution
- Remote online notarization
Timeline
Field Inspector
JMI Reports
08.2024 - Current
Customer Service Representative
Alorica
12.2023 - Current
Notary Public
Aarichia & Company LLC
01.2021 - Current