Porsha Bale
Atlanta,GA
Summary
Dynamic server with a strong work ethic and exceptional communication skills, recognized for delivering personalized service. Achieved sales targets through proactive guest engagement and upselling premium items. Proven ability to multitask and resolve conflicts, ensuring a memorable dining experience while maintaining professionalism and attention to detail.
Overview
11
11
years of professional experience
Work History
Server
Logan's Steakhouse
10.2009 - 11.2015
- Provided high-quality, attentive service in a fast-paced, family-friendly steakhouse environment, ensuring customer satisfaction and a positive dining experience.
- Delivered menu knowledge with a focus on signature steaks, appetizers, and beverages, offering recommendations based on guest preferences and dietary needs.
- Assisted guests with wine pairings and upsold premium menu items, contributing to increased sales and achieving daily and weekly sales goals.
- Managed multiple tables efficiently, ensuring timely food delivery, accurate order taking, and adherence to Logan's service standards.
- Maintained cleanliness and organization of the dining area, including resetting tables, ensuring a welcoming and tidy environment for all guests.
- Worked closely with kitchen and management teams to ensure smooth service and address any guest concerns or special requests promptly.
- Processed payments, including cash and credit transactions, and ensured accurate billing while providing excellent customer service at checkout.
- Consistently received positive feedback from guests for attentiveness, professionalism, and friendliness, helping to build a loyal customer base.
Server
Hershey's Steakhouse
10.2004 - 08.2009
- Delivered exceptional, personalized service to high-profile clientele in an upscale, fast-paced dining environment, ensuring a memorable guest experience.
- Demonstrated in-depth knowledge of the restaurant's gourmet menu, including wine pairings, cuts of meat, and preparation methods, to provide tailored recommendations.
- Maintained a professional and polished appearance while executing fine-dining service protocols, including tableside presentations and multi-course service.
- Collaborated with kitchen staff and management to accommodate special dietary restrictions and customize orders to meet guests' needs.
- Upsold premium items and wine selections, consistently exceeding sales targets and contributing to overall restaurant revenue growth.
- Managed high-volume guest traffic, maintaining attention to detail and efficiency while delivering a superior level of service.
- Processed payments and handled cash/credit transactions with precision, ensuring accurate billing.
- Addressed and resolved guest concerns in a professional and timely manner, contributing to a positive dining experience and high customer satisfaction.Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Master of Arts - Educational Leadership: Higher Education
Eastern Michigan University
Ypsilanti, MI01-2012
Master of Science - Criminal Justice
Michigan State University
East Lansing, MI05-2009
Skills
- Strong work ethic
- Customer service excellence
- Guest engagement & satisfaction
- Exceptional communication skills
- Multi tasking and time management
- Proactive attention to detail
- Professionalism and poise
- Problem solving and conflict resolution
- Teamwork and collaboration
Timeline
Server
Logan's Steakhouse
10.2009 - 11.2015
Server
Hershey's Steakhouse
10.2004 - 08.2009
Master of Arts - Educational Leadership: Higher Education
Eastern Michigan University
Master of Science - Criminal Justice
Michigan State University
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